Revenues & Benefits Officer — Flexible Work & Development

West Lancashire Borough Council

Ormskirk

On-site

GBP 26,000 - 35,000

Full time

2 days ago

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Benefits offered by this job

Flexible working

Generous employer pension contribution

Job summary

West Lancashire Borough Council is recruiting a Revenues and Benefits Officer to administer Council Tax, Business Rates, Housing Benefit and Council Tax Support. You will ensure records are accurate and provide correct decisions, bills, notifications and advice in line with legislation and policies.

The role involves processing claims, amendments, discounts, exemptions, reliefs and payment arrangements, using specialist systems.

Qualifications

GCSE English and Mathematics (or equivalent) is required.
Ability to process detailed information accurately and maintain attention to detail.
Strong organisational and time-management skills with the ability to prioritise deadlines.
Excellent written and verbal communication, with a customer-focused approach.
Confidential handling of sensitive information and professionalism.
Comfort using digital systems and Microsoft Office applications.
Teamwork mindset with flexibility to changing priorities.

Responsibilities

Process Council Tax, Business Rates, Housing Benefit and Council Tax Support accounts.
Maintain accurate customer records and issue decisions, bills, and notifications.
Process claims, amendments, discounts, exemptions and payment arrangements.
Provide advice to customers and liaise with partner organisations to resolve enquiries.
Support continuous improvement and deliver high-quality customer service in a busy environment.