Benefits Officer Apprentice: Launch a Public Service Career

Old Moat; Manchester; Hybrid; GBP 22,000 - 24,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Hybrid working

Professional development

Job summary

Manchester City Council is recruiting an apprentice Benefits Officer to learn how to assess benefits, process changes, and apply legislation under accredited IRRV training. You will support residents with Housing Benefit and Council Tax Support, contributing to accurate and customer-focused services while studying for a Level 4 Revenues and Benefits Welfare Practitioner apprenticeship.

The role emphasizes high-quality service, with a structured pathway through pre-employment checks and required

Qualifications

• You can clearly communicate regulations and decisions to customers.
• You can analyse guidance and customer information to make informed decisions.
• You can prioritise tasks and work to deadlines.

Responsibilities

• Provide accurate, efficient assessment of benefits and housing support claims.
• Apply complex guidance to processing and update knowledge as needed.
• Work with colleagues to ensure correct liability and prevent unnecessary recovery actions.
• Take ownership of your own caseload and support teammates as directed.

Skills

Communication

Analysis

Time management

Education

Level 4 Revenues and Benefits Welfare Practitioner apprenticeship

Job description

Manchester City Council is recruiting an apprentice Benefits Officer to learn how to assess benefits, process changes, and apply legislation under accredited IRRV training. You will support residents with Housing Benefit and Council Tax Support, contributing to accurate and customer-focused services while studying for a Level 4 Revenues and Benefits Welfare Practitioner apprenticeship.

The role emphasizes high-quality service, with a structured pathway through pre-employment checks and required