Revenues & Benefits Service Development Lead

Hull City Council; Hull and East Yorkshire; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

23 days annual leave + 8 holidays + 3/

Career development

Job summary

Hull City Council is seeking a Service Development & Support Officer to join the Revenues and Benefits team in a dynamic, fast-paced environment. You will contribute to service improvement, develop training, and support staff in delivering compliant, efficient services.

The role requires experience in Revenues and Benefits or Finance, strong knowledge of relevant legislation, and the ability to train colleagues and external partners.

Qualifications

• Experience in Revenues and Benefits or Finance settings.
• Understanding of Council Tax, Housing Benefits, Adult Social Care legislation and Welfare Benefits.
• Ability to interpret legislation and provide problem-solving options.
• Proactive, confident, enthusiastic and willing to develop skills.
• Strong organizational skills and time management to handle varied workloads.
• Ability to collate and analyse information and present management data.

Responsibilities

• Contribute to ongoing service development and deliver a training programme for Revenues and Benefits staff.
• Represent the Council at tribunals and ensure timely processing of appeals and related information.
• Lead staff training on legislation, guidance and office practices for internal and external customers.
• Oversee service-wide projects and drive more efficient work practices across teams.
• Research improvements with other authorities and 3rd parties; implement changes via procedures and training.
• Coordinate internal and external communications and staff training for new systems and processes.
• Liaise with partners and stakeholders to deliver effective, compliant services.
• Manage risk checks and propose remedial actions to mitigate issues.
• Ensure compliance with fraud, data protection, FoI and related laws.

Job description

Hull City Council is seeking a Service Development & Support Officer to join the Revenues and Benefits team in a dynamic, fast-paced environment. You will contribute to service improvement, develop training, and support staff in delivering compliant, efficient services.

The role requires experience in Revenues and Benefits or Finance, strong knowledge of relevant legislation, and the ability to train colleagues and external partners.