Revenue & Projects Lead – Finance Ops & Process Improvement

Civil Aviation Authority; Crawley; Hybrid; GBP 49,000 - 60,000; Full time

Job summary

The Civil Aviation Authority is seeking a skilled Revenue & Projects Team Leader to oversee revenue administration, invoicing and project tracking. You will lead a team, prioritise workloads, and ensure timely delivery with high standards of data accuracy and customer service.

The role is based at Gatwick with two days per week in the office and requires SC level security clearance. You will be responsible for continuous improvement, coordinating with technical and finance teams, and delivering

Qualifications

• Experience of leading and developing a team in a finance, revenue, billing or administrative setting.
• Experience of customer invoicing and revenue administration processes.
• Experience of managing workloads and delivering services within deadlines.
• Experience of handling customer and stakeholder queries effectively.
• Strong understanding of financial controls and data accuracy.
• Experience of implementing process improvements and driving operational efficiencies.
• Strong analytical and problem-solving skills.
• Significant experience of working with large data sets within Microsoft Excel.
• Strong attention to detail and accuracy.
• Strong leadership and people management skills.
• Excellent organisational and prioritisation abilities.
• Flexible working mindset and adaptation to changing priorities.
• Excellent communication and interpersonal skills.
• Ability to build effective relationships with a wide range of stakeholders.
• Competent in the use of financial and business systems.
• Experience of time recording, project tracking systems.
• Continuous Improvement qualification or experience of Lean/process improvement methodologies.
• Financial qualification or relevant professional accreditation.

Responsibilities

• Lead, motivate and develop the Revenue & Projects Team to deliver a high-quality service.
• Prioritise workloads and resources to ensure SLA objectives and deadlines are consistently achieved.
• Monitor team performance through agreed KPIs and service standards.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Promote a culture of accountability, collaboration, continuous learning, and customer focus.
• Support training needs and support training gaps, conduct performance reviews, manage team absences, reviewing and prioritising workloads, and resolving any employee issues that arise.

Skills

Leadership

Revenue administration

Invoicing

Team management

Education

Financial qualification or relevant professional accreditation

Tools

Microsoft Excel

Project tracking systems

Job description

The Civil Aviation Authority is seeking a skilled Revenue & Projects Team Leader to oversee revenue administration, invoicing and project tracking. You will lead a team, prioritise workloads, and ensure timely delivery with high standards of data accuracy and customer service.

The role is based at Gatwick with two days per week in the office and requires SC level security clearance. You will be responsible for continuous improvement, coordinating with technical and finance teams, and delivering