Revenue & Projects Lead: Invoicing & Improvement

Civil Aviation Authority; Gatwick; Hybrid; GBP 33,000 - 55,000; Full time

Job summary

The Civil Aviation Authority (CAA) is seeking a Revenue & Projects Team Leader at its Gatwick office. The role oversees revenue administration, customer invoicing, project coding, and related support activities to ensure timely, accurate processes and strong financial controls.

You will lead a high-performing team, manage workloads, and drive improvements across invoicing, governance and reporting, working with cross-functional stakeholders in a regulatory environment.

Qualifications

• Experience of leading and developing a team in a finance, revenue, billing, or administrative environment.
• Experience of customer invoicing and revenue administration processes.
• Experience of managing workloads and delivering services within agreed deadlines.
• Experience of handling customer and stakeholder queries effectively.
• Strong understanding of financial controls and data accuracy requirements.
• Experience of implementing process improvements and driving operational efficiencies.
• Strong analytical and problem-solving skills.
• Significant experience of working with large data sets within Microsoft Excel.
• Strong attention to detail and accuracy.
• Strong leadership and people management skills.

Responsibilities

• Lead, motivate and develop the Revenue & Projects Team to deliver a high-quality service.
• Prioritise workloads and resources to ensure SLA objectives and deadlines are consistently achieved.
• Monitor team performance through agreed KPIs and service standards.
• Conduct regular one-to-one meetings, performance reviews, and development discussions.
• Promote a culture of accountability, collaboration, continuous learning, and customer focus.
• Support training needs and address training gaps, conduct performance reviews, manage absences, and resolve issues.

Skills

Team leadership

Financial know-how

Revenue administration

Invoicing

Data accuracy

Stakeholder management

Process improvement

Time management

Job description

The Civil Aviation Authority (CAA) is seeking a Revenue & Projects Team Leader at its Gatwick office. The role oversees revenue administration, customer invoicing, project coding, and related support activities to ensure timely, accurate processes and strong financial controls.

You will lead a high-performing team, manage workloads, and drive improvements across invoicing, governance and reporting, working with cross-functional stakeholders in a regulatory environment.