Revenue Operations Manager

MCS Group; Belfast City District; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

MCS Group, a fast-growing NI technology firm, seeks a Revenue Operations Manager to strengthen commercial operations in a hybrid Belfast setting.

You will own revenue data integrity, CRM reporting, deal desk processes and contract coordination, working with Sales, Customer Success, Consultancy and Finance to ensure accurate data and robust processes across the business.

The role offers exposure to analytics, systems and governance within a dynamic, purpose-driven environment.

Qualifications

• 2–5 years' experience in Revenue Operations or Sales Operations.
• Strong Excel or Google Sheets skills with experience managing a CRM system.
• Proven experience in data analysis, reporting and maintaining data accuracy.
• Strong numerical skills and financial acumen.
• Excellent organisational skills, with the ability to manage competing priorities.
• Confident communication and stakeholder management skills.
• Ability to work autonomously and challenge processes in a fast-paced environment.

Responsibilities

• Revenue Operations & Reporting: maintain CRM data integrity, improve data quality, develop automated dashboards and deliver regular revenue reporting and forecasting.
• Deal Desk & Contract Management: manage the deal desk from proposal to signature, oversee contract versions and initial reviews of standard amendments.
• Cross-functional Collaboration: coordinate seamless handovers between Sales, Customer Success, Consultancy and Finance, ensuring deal records, pricing and billing are accurate.
• Process Improvement: develop and implement improvements to commercial processes to increase efficiency and accountability.
• Renewals & Customer Management: manage renewals calendar, coordinate renewals, maintain pricing/indexation records and liaise with Finance.

Skills

CRM data analysis

Data reporting

Excel/Google Sheets

Stakeholder management

Autonomy

Cross-functional collaboration

Tools

HubSpot

Billing platforms

Job description

Revenue Operations Manager

Greater Belfast (Hybrid)

Competitive Salary

MCS are delighted to be working with a fast-growing, purpose-driven technology business helping organisations understand, manage and report on their social, economic and environmental impact.

Its innovative, secure and scalable software platform supports major organisations across sectors, including healthcare, infrastructure and construction, to deliver measurable outcomes through social value reporting, employee engagement and community investment.

As the business continues to grow, an exciting opportunity has arisen for a highly organised and commercially minded Revenue Operations Manager to strengthen its commercial operations and support its ambitious growth plans.

The Role

This is a pivotal position within the Business Operations function, working closely with Sales, Customer Success, Consultancy and Finance to ensure commercial processes operate efficiently and accurately.

You will take ownership of revenue data integrity, CRM reporting, deal desk operations, contract coordination, renewals and cross-functional handovers. Acting as the central point of accountability for revenue information, you will ensure teams have access to accurate data, robust processes and reliable reporting to support informed business decisions.

This role is ideal for someone who enjoys working with data and systems, has exceptional attention to detail and can bring structure, clarity and efficiency to a growing organisation.

Key Responsibilities

• Revenue Operations & Reporting: Maintain CRM data integrity, improve data quality, develop automated dashboards and deliver regular revenue reporting and forecasting.
• Deal Desk & Contract Management: Manage the deal desk process from proposal to signature, oversee contract versions and conduct initial reviews of standard contract amendments, escalating non-standard legal terms where appropriate.
• Cross-functional Collaboration: Coordinate seamless handovers between Sales, Customer Success, Consultancy and Finance, ensuring deal records, pricing and billing information are accurate and complete.
• Process Improvement: Develop, document and implement improvements to commercial processes, increasing efficiency, consistency and accountability across teams.
• Renewals & Customer Management: Manage the renewals calendar, coordinate upcoming renewals, maintain accurate pricing and indexation records, and liaise with Finance to ensure billing changes are implemented correctly.

About You

You are an analytical, proactive and detail-oriented professional who enjoys taking ownership of important commercial processes and working collaboratively across departments.

Essential experience and skills:

• 2-5 years' experience in Revenue Operations or Sales Operations.
• Strong Excel or Google Sheets skills and experience managing or administering CRM systems.
• Proven experience in data analysis, reporting and maintaining data accuracy.
• Strong numerical skills and financial acumen.
• Excellent organisational skills, with the ability to manage competing priorities.
• Confident communication and stakeholder management skills.
• The ability to work autonomously and challenge processes constructively in a fast-paced environment.

Desirable experience:

• Experience within a B2B SaaS or subscription-based business.
• Familiarity with ARR, churn, renewals and recurring revenue metrics.
• Experience using HubSpot or billing platforms.
• Exposure to contract reviews, RFPs or procurement questionnaires.

MCS Group is committed to Equality, Diversity, and Inclusion for all, being the first recruitment agency in NI to achieve Bronze Diversity Mark accreditation, if you have a disability which means you require a reasonable adjustment to be considered at any stage of the recruitment process, please contact us and we will endeavour to facilitate the request.