Revenue Operations Manager (CRM & Business Processes)

EF Corporate Learning; Greater London; Ibrido; GBP 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

EF Corporate Learning in London is seeking a Revenue Operations Manager (CRM & Business Processes) to spearhead governance and continuous improvement of CRM-enabled workflows across the commercial organization.

The role bridges business stakeholders and technical teams, ensuring data quality, standardized processes, and scalable operations. Hybrid London-based work arrangement with in-office presence and remote flexibility is offered.

Competenze

• 3–5+ years in Revenue Operations, Sales Operations, CRM Operations or related
• Strong understanding of Salesforce from a business process and governance perspective
• Experience leveraging AI/LLMs across CRM and commercial systems
• Ability to translate business requirements into scalable CRM solutions
• Proven track record in process design, standardization and operational improvement

Mansioni

• Own the governance and continuous improvement of the company's CRM and commercial operating processes
• Partner with stakeholders to understand business requirements and translate them into scalable CRM solutions
• Drive standardization of commercial processes across the customer lifecycle
• Define and maintain business rules, process documentation and data standards
• Monitor and improve CRM data quality, promoting best practices for data management
• Identify opportunities to streamline workflows and automate manual processes
• Collaborate with Salesforce admins and engineers to prioritize and implement system enhancements
• Support the integration of CRM and related systems for a connected operating environment
• Establish metrics to measure process effectiveness, adoption and performance

Conoscenze

Revenue Operations

Sales Operations

CRM Operations

Business Analysis

Communication

AI/LLMs in CRM

Formazione

Salesforce Certification (Admin/BA/Advanced)

Strumenti

Salesforce

APIs

LLMs in CRM

Descrizione del lavoro

Job Description

Position: Revenue Operations Manager (CRM & Business Processes)

Office location: London – Hybrid (4 days per week in the office, 1 day remote)

The Opportunity

Ready to turn strategy into action and drive meaningful impact across a growing business?

As our Revenue Operations Manager, you’ll be responsible for creating and maintaining a single, scalable operating foundation across our commercial organization.

Acting as the bridge between business stakeholders and technical system teams, this role oversees the design, governance, and continuous improvement of commercial processes, CRM standards, data quality, and operational workflows. The role ensures that our CRM and integrated systems support business objectives while driving consistency, efficiency, and scalability across commercial functions.

This is a business-facing role within the Revenue Operations team. While the role works closely with Salesforce administrators, developers, and engineers, it is not a technical administration position.

Your Work Will Directly Influence

• Accelerating new business productivity


• Driving Net Revenue Retention (NRR)


• Creating a seamless, high-quality customer experience across the entire lifecycle


• Building consistency, focus, and operational excellence across the revenue organization

If you thrive on making things happen, simplifying complexity, and helping teams succeed, we'd love to hear from you.

Key Responsibilities

• Own the governance and continuous improvement of the company's CRM and commercial operating processes


• Partner with stakeholders to understand business requirements and translate them into efficient, scalable CRM solutions.


• Drive standardization of commercial processes across the customer lifecycle


• Define and maintain business rules, process documentation, data standards to ensure consistency.


• Monitor and improve CRM data quality, championing best practices for data management, ownership and compliance.


• Identify opportunities to streamline workflows, automate manual processes and improve operational efficiency.


• Work closely with Salesforce and other technical teams to prioritize, design and implement system enhancements.


• Support the integration of CRM and related systems to create a connected and scalable operating environment.


• Establish metrics and monitoring to measure process effectiveness, user adoption and operational performance.

What Success Looks Like

In this role, you'll make a measurable difference by:

• Establishing CRM governance and operating standards across the commercial organization.


• Simplifying and standardizing processes to improve productivity and consistency.


• Strengthening data quality and integrity to support business performance.


• Prioritizing and delivering high-impact process and system improvements.


• Helping sales leaders focus on what matters most and execute with confidence

Core Capabilities

What You'll Bring

• Exceptional communication skills with the ability to simplify complexity


• A collaborative, service-oriented approach that builds trust and influence


• Strong problem-solving and decision‑making capabilities, using data and insight to guide recommendations.


• Naturally curious and proactive, with a passion for continuous improvement and operational excellence.


• A strong understanding of how operational excellence drives sales performance and customer outcomes

Skills & Experience

• 3-5+ year’s experience in Revenue Operations, Sales Operations, CRM Operations, Commercial Operations, or Business Operations roles.


• Strong understanding of CRM platforms, ideally Salesforce, from a business process and governance perspective.


• Experience leveraging AI and large language models (LLMs) across CRM and commercial systems.


• Knowledge of technology ecosystems, systems integration concepts, APIs , LLMs and MCPs


• Salesforce certification (e.g. Salesforce Administrator, Business Analyst, or Advanced Administrator) would be advantageous.


• Proven experience driving process design, standardization, and operational improvement initiatives.


• Proven ability to translate business needs into scalable operational solutions.


• Experience partnering with CRM administrators, sales teams and frontline leaders


• Strong business analysis and requirements gathering skills.

What We Offer

• Working in a multicultural global team with vibrant and energetic team of colleagues by your side


• Comprehensive and supportive onboarding and further personal and professional development and career progression opportunities


• A competitive salary and benefits package


• Length of Service Recognition including paid sabbatical

About The Team

EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years.

Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.

EF Corporate Learning is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.

Learn more about EF Corporate Learning: corporatelearning.ef.com