Revenue Operations Lead: CRM & Process Excellence (Hybrid)

EF Corporate Learning; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

EF Corporate Learning in London is seeking a Revenue Operations Manager (CRM & Business Processes) to spearhead governance and continuous improvement of CRM-enabled workflows across the commercial organization.

The role bridges business stakeholders and technical teams, ensuring data quality, standardized processes, and scalable operations. Hybrid London-based work arrangement with in-office presence and remote flexibility is offered.

Qualifications

• 3–5+ years in Revenue Operations, Sales Operations, CRM Operations or related
• Strong understanding of Salesforce from a business process and governance perspective
• Experience leveraging AI/LLMs across CRM and commercial systems
• Ability to translate business requirements into scalable CRM solutions
• Proven track record in process design, standardization and operational improvement

Responsibilities

• Own the governance and continuous improvement of the company's CRM and commercial operating processes
• Partner with stakeholders to understand business requirements and translate them into scalable CRM solutions
• Drive standardization of commercial processes across the customer lifecycle
• Define and maintain business rules, process documentation and data standards
• Monitor and improve CRM data quality, promoting best practices for data management
• Identify opportunities to streamline workflows and automate manual processes
• Collaborate with Salesforce admins and engineers to prioritize and implement system enhancements
• Support the integration of CRM and related systems for a connected operating environment
• Establish metrics to measure process effectiveness, adoption and performance

Skills

Revenue Operations

Sales Operations

CRM Operations

Business Analysis

Communication

AI/LLMs in CRM

Education

Salesforce Certification (Admin/BA/Advanced)

Tools

Salesforce

APIs

LLMs in CRM

Job description

EF Corporate Learning in London is seeking a Revenue Operations Manager (CRM & Business Processes) to spearhead governance and continuous improvement of CRM-enabled workflows across the commercial organization.

The role bridges business stakeholders and technical teams, ensuring data quality, standardized processes, and scalable operations. Hybrid London-based work arrangement with in-office presence and remote flexibility is offered.