Returns Operative

Office Angels; Basingstoke; On-site; GBP 25,000 - 28,000; Full time

Job summary

Office Angels is recruiting a motivated Returns & Warehouse Operative in Basingstoke. You will manage customer returns, provide service over the phone, process returns, and support warehouse operations including picking, packing and stock control.

The role requires strong IT skills, technical aptitude, and clear communication with clients and colleagues. Experience in a similar role is preferred.

Qualifications

• Previous experience in returns, warehouse, logistics, or customer service.
• Strong IT skills including Microsoft Office and database usage.
• Excellent telephone manner and customer service skills.

Responsibilities

• Returns Processing: Receive, inspect, and process returned products; record return reasons; update systems; liaise with customers on returns, warranties, refunds, replacements; ensure timely handling.
• Customer Service: Communicate professionally via telephone and email; resolve orders, deliveries, returns, and product issues; provide technical support.
• Warehouse Operations: Pick and pack orders; receive stock deliveries; assist with stock control and warehouse organisation; ensure proper labeling and dispatch.
• Technical & IT: Use warehouse management systems and ERP; troubleshoot faults; maintain records; support process improvements.

Skills

Returns/Warehouse experience

IT skills

Customer service

Communication

Organisational skills

Teamwork

Tools

Microsoft Office

ERP software

WMS

Job description

Returns Operative

Salary £25,000-£28,000 depending on experience

Returns & Warehouse Operative

Job Overview

We are seeking a motivated and detail-oriented Returns & Warehouse Operative to join our team. The successful candidate will be responsible for managing customer returns, providing excellent customer service over the phone, processing returned products, and supporting warehouse operations including picking, packing, and stock control.

The role requires strong IT skills, technical aptitude, and the ability to communicate effectively with clients and colleagues.

Key Responsibilities

Returns Processing

• Receive, inspect, and process returned products in line with company procedures.


• Assess returned items and accurately record return reasons and outcomes.


• Update internal systems with return information and customer records.


• Liaise with customers regarding return enquiries, warranties, refunds, and replacements.


• Ensure returns are handled efficiently and within agreed service levels.

Customer Service

• Communicate professionally with customers via telephone and email.


• Resolve customer queries relating to orders, deliveries, returns, and product issues.


• Provide technical support and product guidance where appropriate.


• Build positive customer relationships through excellent service.

Warehouse Operations

• Pick and pack customer orders accurately and efficiently.


• Receive and book in stock deliveries.


• Assist with stock control, inventory checks, and warehouse organisation.


• Ensure products are correctly labelled, stored, and dispatched.


• Maintain a clean, safe, and organised warehouse environment.

Technical & IT Responsibilities

• Use warehouse management systems, ERP software, and Microsoft Office applications.


• Troubleshoot and identify faults in returned products where applicable.


• Maintain accurate records and reports using company systems.


• Support continuous improvement initiatives by identifying process efficiencies.

Skills & Experience

Essential

• Previous experience in a returns, warehouse, logistics, or customer service role.


• Strong IT skills, including Microsoft Office and database/system usage.


• Excellent telephone manner and customer service skills.


• Good organisational skills and attention to detail.


• Ability to work independently and as part of a team.


• Strong communication skills, both verbal and written.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.