Office Manager

Office Angels; Westerham; On-site; GBP 34,000 - 38,000; Full time

Job summary

Office Angels is seeking an Office Manager for a leading eCommerce retailer specialising in access equipment and home and garden products in Biggin Hill, Kent. The role focuses on running the office and guiding UK customer service and office teams.

It involves coordinating with overseas colleagues to ensure smooth operations. You will recruit, onboard and train staff, manage attendance and general administration, and develop service standards and KPIs.

Qualifications

• Experience in an Office Manager or similar supervisory role.
• Experience leading and developing a small team.
• Strong organisational and time-management skills with excellent written and verbal communication.
• Hands-on approach with staff and customers, confident handling escalations.
• Proficient in Microsoft Office and common business systems.
• Commercial mindset and practical, independent decision-maker.

Responsibilities

• Manage the day-to-day running of the office.
• Lead UK customer service and office team; coordinate with Philippines and Netherlands colleagues.
• Recruit, onboard and train new office and customer service staff.
• Manage attendance, holidays and general personnel administration.
• Establish and maintain office procedures and working practices.
• Handle customer enquiries, complaints, returns and escalations promptly.

Skills

Office Management

Team Leadership

Organisation

Communication

Microsoft Office

HR administration

Job description

Join Our Client's Team as an Office Manager!

Location: Biggin Hill, Kent

Contract Type: Permanent - Fully office based

Salary: £34,000 - £38,000 (depending on experience)

Our client, a leading eCommerce retailer specialising in access equipment and home and garden products, is looking for a passionate Office Manager to join their dynamic team!

Key Responsibilities

• Manage the day-to-day running the office
• Lead, support and develop the UK customer service and office team
• Coordinate with outsourced customer service colleagues in the Philippines and team members in the Netherlands
• Allocate workloads and monitor team performance & Conduct regular performance reviews and team meetings
• Recruit, onboard and train new office and customer service staff
• Manage staff attendance, holidays and general personnel administration
• Establish and maintain appropriate office procedures and working practices
• Ensure customer enquiries, complaints, returns and escalated issues are handled promptly and professionally
• Develop and monitor customer service standards and KPIs & Identify opportunities to improve efficiency and customer satisfaction
• Maintain office supplies, equipment and facilities
• Liaise with suppliers, contractors and service providers & Review office-related costs and invoices
• Maintain accurate business records and ensure filing systems are kept up to date
• Support senior management with reports, projects and general administration
• Coordinate with warehouse, finance, logistics and marketplace teams
• Use technology and automation to reduce manual administration
• Ensure relevant company policies and procedures are followed & Support health and safety requirements within the office
• Monitor and take responsibility for the company's customer reviews

What We're Looking For

• Previous experience in an Office Manager, Customer Service Manager or similar supervisory position
• Experience managing and developing a small team
• Strong organisational, time-management skills, excellent written and verbal communication skills & strong attention to detail
• A hands-on approach with staff and customers alike & a professional and confident approach to customer complaints and escalations
• Good working knowledge of Microsoft Office and other business systems
• A practical and commercially minded approach
• The confidence to make decisions and hold people accountable & the ability to work independently and use initiative
• Experience supporting HR administration would be advantageous

What They Offer

• 22 days of annual leave + bank holidays
• Private onsite parking
• The chance to shape how our established office operates
• A varied role within a growing UK and European eCommerce business
• Direct involvement with senior management and business operations

We are an equal opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.