Receptionist

Morgan Hunt UK Ltd; Glasgow; On-site; GBP 19,000 - 23,000; Full time

Job summary

Morgan Hunt UK Ltd is seeking an experienced Receptionist for a housing sector client. You will manage the front desk and telephone service, greet visitors, and route enquiries to the correct teams, ensuring a professional, customer‑focused experience.

Working with reception, maintenance, housing and finance colleagues, you will provide admin support, handle mail and documents, assist with rent postings and promote digital channels to help tenants access services.

Qualifications

• Experience managing a busy, customer-focused reception and telephone service.
• Strong verbal and written communication skills.
• Excellent organisational and time management abilities.
• Proficient in Microsoft Word, Excel and email handling.
• Ability to handle confidential information with discretion.
• Team-oriented approach with willingness to support colleagues.

Responsibilities

• Manage the daily operation of reception and telephone service, welcoming visitors and directing enquiries.
• Handle incoming calls and route to the appropriate team efficiently.
• Provide admin support: typing, mail handling and document preparation.
• Support maintenance, housing and finance teams with basic tasks and information sharing.
• Log repair requests and assist with rent postings when required.
• Encourage tenants to use digital channels and signpost to services.
• Maintain accurate records and protect customer data in line with data protection rules.
• Contribute to process improvements and positive customer experiences.

Skills

Reception management

Customer service

Communication

Organization

Microsoft Office

IT literacy

Tools

Microsoft Office

Teams

Job description

Our client is an established organisation within the housing sector, committed to delivering high-quality services and supporting local communities. They work closely with tenants, colleagues and external partners to provide an effective, customer-focused service.

The Role

Our client is looking for an experienced Receptionist to manage the day-to-day running of their reception and telephone service. As the first point of contact for visitors, tenants and other service users, you will play an important role in ensuring enquiries are handled professionally and directed to the appropriate team.

Working closely with colleagues across reception, maintenance, housing and finance, you will provide administrative support, assist with basic housing enquiries and help ensure the smooth running of daily operations.

This is a fully office-based position due to the front-facing nature of the role.

Key Responsibilities

Manage the daily operation of reception, providing a welcoming and professional service to visitors, tenants and colleagues.

Handle incoming telephone calls and enquiries, ensuring these are dealt with efficiently or directed to the appropriate team.

Provide high-quality administrative support, including typing documents, managing correspondence and handling incoming and outgoing mail.

Work collaboratively with maintenance colleagues to assist with basic maintenance and housing management enquiries.

Log repair requests and ensure relevant information is passed to the appropriate team.

Support finance colleagues with rent postings and related administrative tasks when required.

Assist customers with general enquiries, providing information and signposting them to appropriate services.

Encourage and support customers to access services through digital channels.

Manage and prioritise your workload effectively, taking responsibility for resolving enquiries and completing tasks independently where appropriate.

Maintain accurate records and handle confidential customer information in line with data protection requirements.

Contribute to the continuous improvement of administrative processes and the overall customer experience.

Work collaboratively with colleagues and external agencies to support positive outcomes for tenants and the wider community.

Essential Skills and Experience

Previous experience managing a busy, customer-focused reception and telephone service.

Strong administrative skills, including document preparation, typing and mail handling.

Excellent verbal and written communication skills.

Experience handling challenging customer conversations professionally and calmly.

Strong organisational and time management skills, with the ability to prioritise competing demands.

Good IT skills, including Microsoft Office applications such as Word, Excel, Outlook, PowerPoint and Teams.

The ability to work independently, use initiative and take responsibility for resolving enquiries.

A collaborative approach, with a commitment to delivering excellent customer service.

An understanding of confidentiality and the importance of handling personal information appropriately.

Personal Attributes

The successful candidate will be approachable, proactive and customer-focused, with a professional manner and a positive attitude. They will be confident dealing with a wide range of enquiries, able to remain calm in a busy environment and committed to supporting colleagues and delivering an efficient service.

A willingness to learn, contribute to continuous improvement and work flexibly to meet the needs of the organisation is also important.

Please note: Occasional out-of-hours working may be required.