Returns & Stock Coordinator — Training + Tech Support Path

The Best Connection Group Limited; Thatcham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Full training

Ongoing development

25 days annual leave

Career progression

Job summary

The Best Connection Group Limited in Thatcham is seeking a proactive Returns & Support Coordinator to join our client's team. You will own the returns process, manage spare parts stock and provide day-to-day support to retailers, with training provided.

Responsibilities include inspecting returns, processing orders, maintaining stock records in SAP, and offering basic technical product knowledge to customers.

Qualifications

• Previous experience in returns, stock control or a warehouse environment.
• Customer service experience, preferably dealing with retailers or trade customers via email.
• Excellent written communication skills and the ability to manage a busy inbox.
• Strong organisational skills and the ability to maintain accurate stock records.
• The confidence to make informed decisions independently once trained.
• Good computer skills, including familiarity with Windows-based systems, and the ability to learn new software.
• A willingness to develop technical product knowledge, with full training provided.
• The ability to lift, pack and move boxed telescopes, mounts and other optical equipment.

Responsibilities

• Own the returns process from start to finish, including booking in items and inspecting returns.
• Respond to retailer enquiries by email and occasionally by phone regarding returns and spare parts.
• Process spare parts orders and efficiently pick, pack and dispatch items.
• Assess returned equipment to decide if it should be stocked, sold as B‑stock or dismantled for parts.
• Maintain an organized spare parts storage system with accurate labeling and records.
• Review stock to identify items to retain, salvage or scrap.
• Record returns and stock movements in SAP and perform regular stock checks.
• Develop product knowledge to provide basic troubleshooting advice to retailers and customers.

Skills

Returns process knowledge

Customer service

Stock control

Warehouse operations

Communication

Tools

SAP

Windows OS

Job description

The Best Connection Group Limited in Thatcham is seeking a proactive Returns & Support Coordinator to join our client's team. You will own the returns process, manage spare parts stock and provide day-to-day support to retailers, with training provided.

Responsibilities include inspecting returns, processing orders, maintaining stock records in SAP, and offering basic technical product knowledge to customers.