Returns Coordinator

Thurlow Nunn; Norwich; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

31 days annual leave

Pension scheme

Life assurance

Free RAC breakdown cover

Cycle to work scheme

Discounts on parts/services

Job summary

Thurlow Nunn Distrigo is seeking a Returns Coordinator to manage customer returns, analyse movements and decide on restocking or returning items to manufacturers. You will work closely with warehouse, quality control and sales to maintain accurate records and support customer satisfaction.

The role requires strong organisational and time-management skills, attention to detail, and the ability to generate actionable insights from return data to improve product quality and service levels for

Qualifications

• Highly organised and detail-oriented, with a keen ability to manage multiple tasks and prioritise efficiently.
• Excellent time management skills, capable of meeting deadlines and handling high-volume workloads.
• Strong analytical and problem-solving abilities to identify root causes of returns and recommend appropriate actions.
• Effective communication skills to collaborate with various teams and address customer inquiries professionally.

Responsibilities

• Handle all aspects of customer returns, including processing, documenting, and tracking items throughout the return process.
• Analyse returned products to identify the reason for return, whether due to defects, damage, or customer preferences.
• Collaborate with various teams, including the warehouse, quality control, and sales, to ensure seamless returns processing.
• Make well-informed decisions on whether returned items can be reintroduced into stock or if they need to be returned to the manufacturer.
• Maintain accurate records of all return transactions and generate reports for management.
• Monitor return trends and provide insights to improve product quality and customer satisfaction.
• Implement and enforce returns policies to ensure compliance with company guidelines and industry regulations.
• Identify opportunities to improve the returns process and customer experience.
• Support the wider warehouse operations team when required.

Skills

Highly organized

Time management

Analytical thinking

Problem solving

Communication

Inventory systems

Tools

Inventory management systems

Job description

Thurlow Nunn Distrigo is a leading automotive parts and accessories distributor catering to a diverse range of clients. Our commitment to exceptional service and quality products has earned us a reputation as a reliable partner in the automotive industry. We are now seeking a dedicated and highly organised Returns Coordinator to join our dynamic team.

Job Summary:

As a Returns Coordinator at Thurlow Nunn Distrigo, you will play a vital role in ensuring our commitment to customer satisfaction. You will be responsible for managing customer returns efficiently, analysing product movements, and making informed decisions on placing items back in stock or returning them to the manufacturer. Your keen eye for detail and excellent time management skills will be instrumental in maintaining our reputation for outstanding service.

Key Responsibilities:

• Handle all aspects of customer returns, including processing, documenting, and tracking items throughout the return process.
• Analyse returned products to identify the reason for return, whether due to defects, damage, or customer preferences.
• Collaborate with various teams, including the warehouse, quality control, and sales, to ensure seamless returns processing.
• Make well-informed decisions on whether returned items can be reintroduced into stock or if they need to be returned to the manufacturer.
• Maintain accurate records of all return transactions and generate reports for management.
• Monitor return trends and provide insights to improve product quality and customer satisfaction.
• Implement and enforce returns policies to ensure compliance with company guidelines and industry regulations.
• Identify opportunities to improve the returns process and customer experience.
• Support the wider warehouse operations team when required.

Key Skills and Qualifications:

Highly organised and detail-oriented, with a keen ability to manage multiple tasks and prioritise efficiently.

Excellent time management skills, capable of meeting deadlines and handling high-volume workloads.

Strong analytical and problem-solving abilities to identify root causes of returns and recommend appropriate actions.

Effective communication skills to collaborate with various teams and address customer inquiries professionally.

Familiarity with inventory management systems and tools to track returns and maintain accurate records.

Previous experience in a similar role will be advantageous, particularly in an automotive parts distribution or related industry.

Hours

Monday to Friday, 8.00am to 5.00pm

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 150 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 20 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire, Northamptonshire and Bedfordshire.
Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.
If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Free RAC breakdown cover
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Aftersales discounts
• Access to health and wellbeing support services
• Free refreshments
• Employee discount platform
• Recruitment Referral Incentive Scheme
• Employee Assistance Programme (EAP)