Key Account Manager

Thurlow Nunn; Norwich; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

Car allowance

Pension

Benefits

Job summary

A family-owned automotive firm in Norwich seeks a proactive Key Account Manager to manage and grow a portfolio of Franchise Dealer accounts. This role requires expertise in relationship building and trade sales, along with a strong customer-first approach. Responsibilities include conducting regular account visits, collaborating with internal teams, and promoting a diverse parts portfolio. Competitive salary, bonus, and benefits are offered, making it an ideal opportunity for individuals passionate about driving growth in the automotive sector.

Qualifications

• A background in automotive parts or dealer aftersales operations preferred.
• Outstanding relationship-building skills with a customer-first approach.
• Self-motivated with excellent time management skills.
• Experience with CRM/DMS platforms is beneficial.
• Full UK driving license required.

Responsibilities

• Manage and grow a portfolio of Authorised Repairers across East England.
• Conduct structured visits to maintain clear account plans.
• Build strong relationships with service teams and business owners.
• Promote the multi-brand OEM and approved parts portfolio.
• Log activity and customer interactions using CRM.
• Support delivery performance, back-orders, and returns to ensure a smooth customer experience.
• Log activity and interactions using Sage Sales Manager CRM; align parts ordering with Pinewood.

Skills

Relationship-building

Commercial awareness

Time management

Customer service

Tools

Sage Sales Manager

Pinewood

CRM/DMS platforms

Job description

The Role

We’re looking for a proactive, personable and commercially focused Key Account Manager (KAM) to manage a portfolio of approximately 50 Franchise Dealer accounts, as part of a team covering over 50 sites across our network. These accounts are already in place, but the goal is to develop deeper relationships, increase spend, and ensure each customer meets their Stellantis-mandated performance targets.

This is a hands-on role that will suit someone with aftermarket, trade parts, or dealer-side experience, who thrives in a relationship-driven, field-based environment.

Key Responsibilities

• Manage and grow a portfolio of Authorised Repairers across the East of England and surrounding areas
• Conduct structured visits (target: 1 per site per financial quarter), maintaining clear account plans and follow-ups
• Build strong, trust-based relationships with service teams, workshop managers, and business owners
• Promote and develop spend across our full multi-brand OEM and approved parts portfolio, including:
• Additional OEM brands: Kia, Hyundai, Honda, Renault, Dacia, Jaguar Land Rover, MG, Nissan
• Collaborate daily with internal teams: logistics managers, parts advisors, digital sales teams, and delivery drivers
• Support operational service levels (delivery issues, back-orders, returns) and ensure smooth customer experience
• Communicate regular promotional campaigns and support upselling of parts and services
• Log activity and customer interactions using Sage Sales Manager CRM (under development for deeper use)
• Use Pinewood AI to align parts ordering and performance tracking
• Encourage greater engagement between repairers and Stellantis\' technical support team
• Operate with a degree of autonomy, within a structured framework and regular team reviews

What You’ll Bring

• A background in automotive parts, trade sales, or dealer aftersales operations. (preferred)
• Excellent relationship-building skills, with a confident, customer-first approach
• Commercial awareness and the ability to spot growth opportunities within existing accounts
• Ideally suited to a parts advisor or sales rep looking to transition into account management
• Organised and self-motivated, with strong time management and diary control
• Familiarity with CRM/DMS platforms (Sage Sales Manager and Pinewood experience beneficial)
• Full UK driving licence

What We Offer

• A high-profile role in one of the UK’s most significant Distrigo operations, backed by Stellantis
• Access to a diverse, multi-brand product portfolio across a wide regional customer base
• A supportive, family-run culture combined with forward-thinking leadership
• Competitive salary, bonus structure, car allowance, pension, and benefits
• A real opportunity to influence the way we engage with Authorised Repairers and trade customers

Ready to drive aftermarket growth in a key region and become a trusted partner to our customers?

Join Thurlow Nunn Distrigo and help shape the future of parts distribution across the East of England and beyond.

Thurlow Nunn is part of the Thurlow Nunn Group, a family-owned and managed, people-driven business which has been established for over 145 years. The Thurlow Nunn Group has a team of over 600 employees, within the automotive and agricultural industries, across 18 sites throughout Norfolk, Suffolk, Cambridgeshire, Buckinghamshire and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what\'s really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.