Customer Relations Co-ordinator (Midlands/North)

Stellantis group; Manchester; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company car scheme

Pension up to 7%

Annual leave 22-26 days

Reward Gateway discounts

Training opportunities

Family-friendly policies

Employee Assistance Programme

Health & wellbeing support

Job summary

Stellantis &You UK is seeking a Customer Relations Co-ordinator (Midlands/North) to join our parts team at the dealership. You will process orders, handle customer complaints, and drive CSI initiatives with the Operations Manager.

Key benefits include a Company Car Scheme (up to two vehicles), Pension contributions up to 7%, 22–26 days’ annual leave, and exclusive discounts via Reward Gateway. Training opportunities are also provided.

Qualifications

• Full driving licence and computer skills are required.
• Experience in a Parts role within an automobile network is preferred.
• Proficiency with word processing and database software, email and internet is expected.

Responsibilities

• Examine major transactions weekly to identify service improvements.
• Coordinate with Parts Sales Manager and Logistics to maintain SLA levels.
• Monitor customer service quality using market intelligence.

Skills

Driving licence

Computer skills

Tools

Word processing

Database packages

Email

Internet

Job description

Customer Relations Co-ordinator (Midlands/North)

Customer Relations Co-ordinator (Midlands/North)

An exciting new opportunity has come up here at our dealership.This is a great opportunity for you to become a key member of our parts team.

As an Customer Relations Coordinator you will act in all matters on behalf of the Customer Relations activity, alongside this you will be responsible for processing orders and customer complaints. planning, initiating and promoting CSI initiatives with the operating manager.

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

Role Description:

• Examine all major transactions weekly to determine and propose how customer service may be improved.
• In conjunction with the Parts and Accessories Sales Manager and the Warehouse and Logistics Manager, to ensure that agreed levels of customer service are maintained and all SLA’s are adhered to.
• Constantly monitor the quality of customer service, utilising all relevant market intelligence.
• Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve others when needed to achieve a satisfactory conclusion.
• Ensure all commercial legislation, Health and Safety, and internal safety procedures are adhered to.
• Identify any gaps in product knowledge of vehicles, accessories, exchange units and superseded parts and notify the Operations Manager.
• Provide advice, and assistance to team members

To excel in this Customer Relations Coordinator position previous experience in a Parts role within an different automobile network is required, alongside this we require you to have a full driving licence and computer skills, including experience of operating word processing and database packages, email and internet.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Benefits of a career with Stellantis &You UK

We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:

• Company car scheme - up to two vehicles
• Up to 7 % Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program

Get in touch

We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm