Retirement Living Support Specialist

Riverside; Liverpool; On-site; GBP 22,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

25 days holidays plus bank holidays

Learning and development opportunities

Wide range of benefits

Job summary

Riverside is seeking a Retirement Living Assistant to support tenants in Liverpool, delivering front line tenancy housing management and safeguarding, and liaising with internal and external partners for independent living.

You will conduct PIR checks, handle money advice, welfare referrals, and repairs reporting, while maintaining records and using IT systems. The role demands empathy, strong communication and IT literacy, with a 37.5-hour week, 8am–4pm, Monday–Friday.

Qualifications

• Experience of working in a customer focussed environment.
• Strong communication skills.
• Previous experience of working with vulnerable and/or older people.
• Excellent computer skills including proficiency in Microsoft Office.

Responsibilities

• Conduct tenant daily Passive Infra-Red (PIR) checks used to detect movement within tenant homes and respond to emergency calls via the emergency system when on duty.
• Liaise with internal and external agencies.
• Responsible for front line tenancy housing management support including money advice, benefits & health & wellbeing referrals.
• Ensure that the Riverside Health and Safety policy is fully implemented at the scheme, ensuring customers are always aware of the provision of security at the scheme.
• Report repairs and maintenance needs on behalf of the schemes and to assist customers with reporting their own repairs.
• Liaise with contractors including lifts, heating, fire equipment, gardening, etc. to ensure a high service is being delivered.
• Work collaboratively and build relationships of trust and respect with internal & external partners to promote independent living.
• Promote and encourage a high level of customer involvement, consultation and communication. To promote co production and provide the services that the customer wants and what is best for the customer with a strong focus on outcomes.
• Build a relationship with older people living in their schemes, giving customers information on availability and access to services within their local area.
• Have the ability to use appropriate IT systems and maintain professional and timely records.
• Promote safety and protection of vulnerable adults by ensuring all safeguarding issues and concerns are investigated in line with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
• Working with colleagues to ensure key performance indicators (e.g. voids and arrears) are being met.
• Travel, within a reasonable distance, to provide cover to other schemes as required.
• Ensure compliance with Riversides’ Equality and Diversity policy in respect of employment and service delivery.
• Understand your role in the organisation and to be accountable for your contribution to service delivery within Retirement Living and the organization.
• Understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way.
• Undertake personal development and training as necessary to keep up to date with regulatory changes in safeguarding and in the fields of housing, care, and support.
• Any other relevant duties as required by the designated manager.

Skills

Customer focus

Communication skills

Experience with vulnerable/olderpeople

Microsoft Office

Job description

Riverside is seeking a Retirement Living Assistant to support tenants in Liverpool, delivering front line tenancy housing management and safeguarding, and liaising with internal and external partners for independent living.

You will conduct PIR checks, handle money advice, welfare referrals, and repairs reporting, while maintaining records and using IT systems. The role demands empathy, strong communication and IT literacy, with a 37.5-hour week, 8am–4pm, Monday–Friday.