Frontline Retirement Living Assistant

Riverside Group; Leicester; Hybrid; GBP 22.000 - 30.000; Vollzeit

Benefits dieser Stelle

Competitive pay & generous pension

25 days holidays plus bank holidays

Investment in learning, personal发展 and

A wide range of benefits

Zusammenfassung

Riverside Group in Leicester is seeking a Retirement Living Assistant to support tenancy management across five sites. You will be the first point of contact, handling calls and reception duties while maintaining records securely.

The role requires travel across sites, assisting vulnerable residents, and using IT systems. Monday–Friday, 9am–5pm; car essential. Riverside offers competitive pay, pension, and development opportunities.

Qualifikationen

• Experience in a customer-focused environment.
• Excellent communication and interpersonal skills.
• Experience of working with vulnerable and older people.
• Proficiency in Microsoft Office.

Aufgaben

• Conduct tenant daily PIR checks and respond to emergency calls.
• Liaise with internal and external agencies.
• Provide frontline tenancy housing management support including money advice, benefits and health & wellbeing referrals.
• Ensure Riverside Health and Safety policy is implemented at the scheme.
• Report repairs and assist customers with reporting their own repairs.
• Liaise with contractors to ensure a high level of service.
• Build relationships with internal and external partners to promote independent living.
• Promote customer involvement and co-production to meet customer needs and outcomes.
• Build relationships with older residents and provide information on local services.
• Maintain IT systems and timely records with professional standards.
• Promote safeguarding of vulnerable adults per policy.
• Work with colleagues to meet key performance indicators (voids and arrears).
• Travel within reasonable distance to cover other schemes.
• Support equality and diversity in employment and service delivery.
• Understand your role and contribute to service delivery within Retirement Living.
• Undertake personal development and training to stay updated on safeguarding and housing best practices.
• Any other duties as required by the manager.

Kenntnisse

Customer focus

Strong communication

Experience with vulnerable/olderpeople

Microsoft Office

Tools

Microsoft Office

Jobbeschreibung

Riverside Group in Leicester is seeking a Retirement Living Assistant to support tenancy management across five sites. You will be the first point of contact, handling calls and reception duties while maintaining records securely.

The role requires travel across sites, assisting vulnerable residents, and using IT systems. Monday–Friday, 9am–5pm; car essential. Riverside offers competitive pay, pension, and development opportunities.