Multisite Retirement Living Assistant

Riverside; Leicester; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Pension

25 days holidays plus bank holidays

Learning & development opportunities

Job summary

Riverside is seeking a Retirement Living Assistant to act as a first point of contact for tenants, delivering a professional and supportive housing management service across five sites in Leicester. The role involves everyday tenancy duties, record-keeping and collaboration with partners to promote independent living.

The ideal candidate has customer-focused experience, strong communication skills and comfort working with older people. IT skills and a flexible approach are essential.

Qualifications

• Experience working in a customer-focused environment.
• Excellent communication and interpersonal skills.
• Experience of working with vulnerable and older people.
• To demonstrate IT skills to include Word and Excel and willingness to learn specific IT systems.

Responsibilities

• Conduct tenant daily PIR checks and respond to emergency calls via the emergency system when on duty.
• Liaise with internal and external agencies and contractors to ensure a high level of service.
• Provide front line tenancy housing management support including money advice, benefits and health & wellbeing referrals.
• Maintain confidential records and use IT systems to document activity.

Skills

Customer focus

Communication

Vulnerable/older people experience

IT skills (MS Office)

Adaptable

Education

Formal housing qualification

Job description

Riverside is seeking a Retirement Living Assistant to act as a first point of contact for tenants, delivering a professional and supportive housing management service across five sites in Leicester. The role involves everyday tenancy duties, record-keeping and collaboration with partners to promote independent living.

The ideal candidate has customer-focused experience, strong communication skills and comfort working with older people. IT skills and a flexible approach are essential.