Retentions Specialist - Network Billed Mobile

Giacom; Pendleton; Sur place; GBP 35 000 - 55 000; Plein temps

Avantages offerts par ce poste

Learning and development opportunities

Dress code freedom

25 days annual leave + birthday off

Pension plan

Complimentary refreshments in offices

Résumé du poste

Giacom is seeking a Retentions Specialist to join our Network Billed Mobile team, playing a pivotal role in protecting and growing revenue across our partner portfolio.

This isn’t a traditional renewals role; you’ll use insights, data, and strategic thinking to identify potential risks before they become problems, helping our partners retain customers, maximise opportunities, and stay ahead of the competition.

Qualifications

• Some experience in account management, customer retention, partner management, or channel sales.
• Strong analytical ability and confidence using CRM systems, reporting tools, and data to support decision-making.
• Experience turning customer and commercial insights into practical actions.
• Excellent communication and stakeholder management skills.
• Strong commercial awareness with an understanding of revenue protection, customer retention, and growth strategies.

Responsabilités

• Managing a forward-looking retention pipeline to identify revenue risks and opportunities before contracts expire.
• Developing partner-specific retention plans that reduce churn and increase customer lifetime value.
• Analysing customer and partner data to uncover trends, renewal opportunities, and potential risks.
• Providing valuable retention insights and commercial recommendations to support partner reviews and account planning.
• Identifying at-risk accounts and implementing targeted retention activities.
• Collaborating with Sales, Product, Support, and other internal teams to resolve issues and improve customer outcomes.
• Monitoring competitor activity and market trends to help shape retention strategies.
• Maintaining accurate CRM records, forecasting, and reporting to support business performance.

Connaissances

Account management

Customer retention

CRM analytics

Stakeholder management

Data-driven decision making

Outils

CRM systems

Reporting tools

Description du poste

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We're looking for a Retentions Specialist to join our Network Billed Mobile team, playing a pivotal role in protecting and growing revenue across our partner portfolio. This isn't a traditional renewals role. You'll use insights, data, and strategic thinking to identify potential risks before they become problems, helping our partners retain customers, maximise opportunities, and stay ahead of the competition.

As a Retentions Manager, you'll work closely with Partner Managers, Account Directors, and key stakeholders to create and deliver proactive retention strategies that drive long-term success.

What you'll be doing

• Managing a forward-looking retention pipeline to identify revenue risks and opportunities before contracts expire.

• Developing partner-specific retention plans that reduce churn and increase customer lifetime value.

• Analysing customer and partner data to uncover trends, renewal opportunities, and potential risks.

• Providing valuable retention insights and commercial recommendations to support partner reviews and account planning.

• Identifying at-risk accounts and implementing targeted retention activities.

• Collaborating with Sales, Product, Support, and other internal teams to resolve issues and improve customer outcomes.

• Monitoring competitor activity and market trends to help shape retention strategies.

• Maintaining accurate CRM records, forecasting, and reporting to support business performance.

Your Experience

• Some experience in account management, customer retention, partner management, or channel sales.

• Strong analytical ability and confidence using CRM systems, reporting tools, and data to support decision-making.

• Experience turning customer and commercial insights into practical actions.

• Excellent communication and stakeholder management skills.

• Strong commercial awareness with an understanding of revenue protection, customer retention, and growth strategies.

What's in it for you?

• Investment in your future career with a variety of learning and development opportunities.

• No dress code - embrace the freedom to bring your whole self to work.

• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too!

• A pension plan for your future.

• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.