Retentions and Telesales Specialist

IONOS Group; Gloucester; In loco; GBP 24.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited commission

27 days annual leave

Pension scheme

Private healthcare

Life assurance

Employee assistance programmes

Cycle scheme

Free Parking

Discounts at local restaurants

Social events

Descrizione del lavoro

Fasthosts, part of the IONOS Group, is seeking a confident communicator for our Retentions Team in Gloucester. You’ll maximise sales opportunities, minimise churn, and speak with customers via phone, email, and live chat to understand needs and close deals.

This role offers a base salary of £27,000 with UNLIMITED commission, a supportive team, and clear development paths.

Competenze

• Proven sales and customer service experience (ideally over the phone).
• Confident communicator with a persuasive style.
• Self-starter who is target-driven and resilient.
• Able to multitask and stay organised under pressure.
• Quick to learn new systems and product knowledge.

Mansioni

• Handle customer enquiries via phone, email, and live chat
• Recommend and sell hosting products based on customer needs
• Stay up to date with products and services
• Manage cancellation requests and work to keep customers on board
• Meet and beat sales and retention targets
• Guide customers to the help centre for self-support in future
• Record reasons for customer churn to help improvement efforts

Conoscenze

Proven sales experience

Customer service excellence

Persuasive communication

Target-driven mindset

Multitasking under pressure

Descrizione del lavoro

Are you a confident communicator who loves turning conversations into sales? We’re looking for a driven, persuasive individual to join our Retentions Team—someone who thrives on hitting targets and keeping customers happy.

In this role, your focus will be maximising sales opportunities and minimising customer churn. You'll speak directly with customers via phone, email, and live chat—understanding their needs, solving their challenges, and offering the right solutions to encourage them to stay and buy more.

If you're great at building rapport, handling objections, and closing deals, this is your chance to shine in a high-impact, rewarding role. With a competitive salary, UNLIMITED Commission, and a fantastic team, and kickstart your career with Fasthosts!

What You’ll Be Doing

• Handle customer enquiries via phone, email, and live chat


• Recommend and sell the right hosting products based on customer needs


• Stay up to date with our products and services


• Manage cancellation requests and work to keep customers on board


• Meet (and aim to beat!) your sales and retention targets


• Guide customers to our help centre so they can support themselves in future


• Record why customers leave to help us improve

What We’re Looking For

• Proven experience in sales and customer service (ideally over the phone)


• Confident communicator with a persuasive style


• Self-starter who’s target-driven and resilient


• Able to multitask and stay organised under pressure


• Quick to learn new systems and product knowledge

What else do you get out of it?

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

Benefits Include

• Earn a £27,000 basic salary plus UNLIMITED sales commission


• 27 days annual leave + bank holidays


• Contributory pension scheme


• Private healthcare and Life assurance


• Employee assistance programmes


• Cycle scheme


• Free Parking


• Refreshments in break rooms and discounts at selected local restaurants


• Social events

With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!

Interested?

So, like the sound of working at Fasthosts? We don’t blame you, we think it’s pretty great too!

We can’t wait to hear from you!

Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.