Retention & Telesales Pro — Unlimited Commission

fasthosts; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Unlimited sales commission

27 days annual leave

Contributory pension scheme

Private healthcare and Life assurance

Employee assistance programmes

Cycle scheme

Free Parking

Discounts at local restaurants

Social events

Job summary

Fasthosts in Gloucester is hiring to join our busy UK team. You’ll handle customer enquiries by phone, email and live chat, sell the right hosting products and help customers stay informed about our services.

We offer a competitive package including a £27,000 base salary plus unlimited sales commission, 27 days leave, contributory pension, private healthcare and life assurance, plus social events and discounts with local partners.

Qualifications

• Proven experience in sales and customer service, ideally over the phone.
• Confident communicator with a persuasive style.
• Self-starter who's target-driven and resilient.

Responsibilities

• Handle customer enquiries via phone, email, and live chat.
• Recommend and sell the right hosting products based on customer needs.
• Stay up to date with our products and services.
• Manage cancellation requests and work to keep customers on board.
• Meet (and aim to beat!) your sales and retention targets.
• Guide customers to our help centre so they can support themselves in future.
• Record why customers leave to help us improve.

Skills

Sales experience

Customer service

Communication skills

Target-driven

Multitasking

Tools

CRM software

Job description

Fasthosts in Gloucester is hiring to join our busy UK team. You’ll handle customer enquiries by phone, email and live chat, sell the right hosting products and help customers stay informed about our services.

We offer a competitive package including a £27,000 base salary plus unlimited sales commission, 27 days leave, contributory pension, private healthcare and life assurance, plus social events and discounts with local partners.