Retentions and Telesales Specialist

fasthosts; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Unlimited sales commission

27 days annual leave

Contributory pension scheme

Private healthcare and Life assurance

Employee assistance programmes

Cycle scheme

Free Parking

Discounts at local restaurants

Social events

Job summary

Fasthosts in Gloucester is hiring to join our busy UK team. You’ll handle customer enquiries by phone, email and live chat, sell the right hosting products and help customers stay informed about our services.

We offer a competitive package including a £27,000 base salary plus unlimited sales commission, 27 days leave, contributory pension, private healthcare and life assurance, plus social events and discounts with local partners.

Qualifications

• Proven experience in sales and customer service, ideally over the phone.
• Confident communicator with a persuasive style.
• Self-starter who's target-driven and resilient.

Responsibilities

• Handle customer enquiries via phone, email, and live chat.
• Recommend and sell the right hosting products based on customer needs.
• Stay up to date with our products and services.
• Manage cancellation requests and work to keep customers on board.
• Meet (and aim to beat!) your sales and retention targets.
• Guide customers to our help centre so they can support themselves in future.
• Record why customers leave to help us improve.

Skills

Sales experience

Customer service

Communication skills

Target-driven

Multitasking

Tools

CRM software

Job description

Since 1998, Fasthosts has been helping customers build their online presence and keep their data safe - growing from a student project into a cornerstone of the UK digital economy. We provide top-tier hosting, domains, email, servers and AI platforms to over a million domains, supported by passionate teams supporting customers 24/7.

We're based at The Forum in Gloucester, with our Tier IV(!) Data Centre just down the road in Worcester, running on 100% renewable energy. We're also deeply committed to our community - supporting Gloucestershire businesses and students with different initiatives and events throughout the year.

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

What You'll Be Doing:

• Handle customer enquiries via phone, email, and live chat
• Recommend and sell the right hosting products based on customer needs
• Stay up to date with our products and services
• Manage cancellation requests and work to keep customers on board
• Meet (and aim to beat!) your sales and retention targets
• Guide customers to our help centre so they can support themselves in future
• Record why customers leave to help us improve

What We're Looking For:

• Proven experience in sales and customer service (ideally over the phone)
• Confident communicator with a persuasive style
• Self-starter who's target-driven and resilient
• Able to multitask and stay organised under pressure
• Quick to learn new systems and product knowledge

What else do you get out of it?

Benefits include:

• Earn a £27,000 basic salary plus UNLIMITED sales commission
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle scheme
• Free Parking
• Refreshments in break rooms and discounts at selected local restaurants
• Social events

With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!

Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At Fasthosts, your individuality is welcomed and celebrated.