Retention & Telesales Pro - Unlimited Commission

Webhosting; United Kingdom; Remote; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Free Parking

Contributory pension scheme

Private healthcare

Life assurance

Employee assistance programmes

27 days annual leave + bank holidays

Discounts at local restaurants

Refreshments in break rooms

Zusammenfassung

Fasthosts is seeking a motivated Retentions Specialist to maximise sales and minimise churn. You’ll speak with customers by phone, email, and live chat, understand their needs, and offer suitable solutions to keep them satisfied and buying more.

The role features a base salary with UNLIMITED commission and a strong team environment. Based at The Forum in Gloucester, Fasthosts offers a dynamic workplace, a competitive package, and opportunities for personal and professional growth within the

Qualifikationen

• Proven experience in sales and customer service (ideally over the phone).
• Confident communicator with a persuasive style.
• Self-starter who’s target-driven and resilient.
• Able to multitask and stay organised under pressure.
• Quick to learn new systems and product knowledge.

Aufgaben

• Handle customer enquiries via phone, email, and live chat.
• Recommend and sell the right hosting products based on customer needs.
• Stay up to date with our products and services.
• Manage cancellation requests and keep customers on board.
• Meet (and aim to beat) your sales and retention targets.
• Guide customers to our help centre for self-support in future.
• Record why customers leave to help us improve.

Kenntnisse

Sales experience

Customer service

Persuasive communicator

Target-driven

Multitasking

Jobbeschreibung

Fasthosts is seeking a motivated Retentions Specialist to maximise sales and minimise churn. You’ll speak with customers by phone, email, and live chat, understand their needs, and offer suitable solutions to keep them satisfied and buying more.

The role features a base salary with UNLIMITED commission and a strong team environment. Based at The Forum in Gloucester, Fasthosts offers a dynamic workplace, a competitive package, and opportunities for personal and professional growth within the