Retentions Advisor

Daisy; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading independent provider of connectivity and telecom services is seeking a Retentions Advisor for its Sheffield office. This role involves engaging with B2B customers, sales calls, and relationship management, ensuring achievement of sales targets while providing exceptional customer service. The position offers a salary of £23,809.50 annually, with commission potential, alongside benefits like 25 days holiday and professional development opportunities.

Benefits

25 days holiday plus bank holidays

£500 referral scheme bonus

Professional development opportunities

Eye care vouchers available

Discounted Medicash membership

Sim deals for family and friends

Access to discounts at over 1,200 retailers

Additional day off on birthday or wedding

Qualifications

• Ability to work in a fast-paced sales environment.
• Demonstrated negotiation and objection handling skills.
• Competent with Microsoft Office applications.

Responsibilities

• Conduct inbound and outbound sales calls with existing customers.
• Develop relationships with UK-based SMEs to drive sales.
• Identify and qualify potential customers to build a sales pipeline.

Skills

Negotiation skills

Objection handling

Data analysis

Customer relationship management

Sales competence

Tools

Microsoft packages

Job description

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Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

This role sits with one of Daisy Communications brands - XLN for Small Business

Location: Sheffield - Office based

Salary: £23,809.50 annually, with realistic commission of £1000 per month

Monday to Friday working 9:00 - 17:30 (37.5 hours per week)

Key Responsibilities:

• Conduct inbound and outbound sales calls with existing customers, selling our products and services to B2B customers based on client needs.
• Develop and nurture relationships with UK based SMEs to drive sales from initial contact to closing. You may be required to move between sales campaigns or sell additional products.
• Proactively identify and qualify potential customers to build a robust sales pipeline.
• Consistently achieve or exceed sales targets while adhering to established strategies, call KPIs, and performance metrics.
• Leverage CRM systems to effectively manage sales opportunities, track customer interactions, and maximise sales potential.
• Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
• Work closely with the sales support/operations team to ensure a seamless customer journey from sales to fulfilment.
  
  

Qualifications

• Be able to demonstrate an ability to work within a fast paced environment within asales focussed industry.
• Negotiation/objection handling skills.
• Competent with all Microsoft packages.
• Ability to understand, analyse and interpret data.
• Take ownership of issues and follow through to conclusion.
• Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.
  
  

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted asthe UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• £500 referral scheme bonus
• Professional development to help you achieve your personal goals
• Eye care vouchers available and discounted Medicash membership
• Sim deals for you and your family/friends
• Access to discounts and savings at more than 1,200 retailers
• An additional day off on your birthday or if you're getting married
  
  

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Telecommunications

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