Retention & Growth Advisor — Churn & Recontract

Gigaclear; England; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension up to 8% matched

Income protection & life assurance

25 days holiday + bank holidays

Health cash plan & remote GP access

Training & development via LMS

Flexible working environment

Job summary

Gigaclear is looking for a customer-focusedRetention & Loyalty Advisor to defend the customer base, reduce churn and drive recontract opportunities. The role involves conversations about price, competitor offers and long-term value, with a structured career path in sales through a training apprenticeship.

The role is office-based in the UK, with one late shift and one Saturday every four weeks (time off in lieu).

Qualifications

• Customer-focused commercial advisor with experience in retention, loyalty, sales, or complex customer conversations.

Responsibilities

• Churn defence and save conversations with ownership and commercial discipline.
• Recontract and protect ARPU and long-term customer value.
• Maintain quality, compliant customer outcomes and accurate notes.

Skills

Retention

Sales

Customer conversations

Commercial awareness

Education

Graduate or experienced Customer Advisor

Job description

Gigaclear is looking for a customer-focusedRetention & Loyalty Advisor to defend the customer base, reduce churn and drive recontract opportunities. The role involves conversations about price, competitor offers and long-term value, with a structured career path in sales through a training apprenticeship.

The role is office-based in the UK, with one late shift and one Saturday every four weeks (time off in lieu).