Retention Team Lead - Lead 6 Executives to Cut Churn

Trooli; Ware; On-site; GBP 28,000 - 30,000; Full time

Job summary

A dynamic telecommunications company is seeking a Retentions Team Leader in Ware, England. You will manage a team of six to enhance customer loyalty and reduce churn. The ideal candidate has extensive experience in customer retention and a proven track record in achieving targets. Join a forward-thinking organization that values innovation and teamwork. Competitive salary of £28,000-£30,000 plus uncapped earnings potential.

Qualifications

• Proven experience in customer retention roles.
• Strong communication and interpersonal skills.
• Self-motivated and able to thrive in a target-driven environment.

Responsibilities

• Lead and support a team of 6 Retentions Executives.
• Monitor and report on churn rates and team performance.
• Develop retention strategies to reduce customer attrition.

Skills

Customer retention experience

Telesales expertise

Leadership skills

Analytical ability

Communication skills

Education

Professional qualifications in customer management

Tools

Salesforce

Job description

A dynamic telecommunications company is seeking a Retentions Team Leader in Ware, England. You will manage a team of six to enhance customer loyalty and reduce churn. The ideal candidate has extensive experience in customer retention and a proven track record in achieving targets. Join a forward-thinking organization that values innovation and teamwork. Competitive salary of £28,000-£30,000 plus uncapped earnings potential.