Retention & Appointments Specialist | 31 Days Holiday

LSH Auto UK Limited; Stockport; On-site; GBP 24,309 - 29,711; Full time

Benefits offered by this job

Mercedes Benz training and leadership programmes

Refer a friend scheme - up to £1000

Funded ongoing training and development

Colleague Car Purchase Scheme

Eye care Vouchers

Life Assurance (4 x annual salary)

31 days holiday, rising to 38 with length of service

Wellbeing Support

Company Pension

On-site gym

Job summary

A leading automotive services company is seeking a driven Retentions Specialist to enhance customer loyalty and retention. This position entails booking sales appointments, managing live chat enquiries, and resolving customer issues effectively. Ideal candidates will possess strong sales skills, exceptional communication abilities, and be adept in fostering customer relationships. You will enjoy a competitive salary package with a range of company benefits, including training and a generous holiday allowance.

Qualifications

• Proven ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal and written communication skills essential.
• Demonstrated experience in maintaining customer loyalty and satisfaction.

Responsibilities

• Contact existing customers to discuss renewals and retention solutions.
• Schedule sales appointments for both inbound and outbound enquiries.
• Manage live chat engagements and handle customer queries efficiently.

Skills

Excellent interpersonal and communication skills

Strong sales acumen

Highly organised

Comfortable working in a fast-paced environment

Experience handling objections

Empathetic and persuasive

Job description

A leading automotive services company is seeking a driven Retentions Specialist to enhance customer loyalty and retention. This position entails booking sales appointments, managing live chat enquiries, and resolving customer issues effectively. Ideal candidates will possess strong sales skills, exceptional communication abilities, and be adept in fostering customer relationships. You will enjoy a competitive salary package with a range of company benefits, including training and a generous holiday allowance.