Retention Manager

Harnham; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A fast-scaling subscription business in the prize competition space seeks a Retention Lead to enhance customer loyalty and engagement. This standalone role involves designing strategies to reduce churn and drive lifetime value through data-driven insights and collaboration with various teams.

Benefits

Flexibility (3 days/week)

Strong leadership support

Qualifications

• Proven experience in a retention or lifecycle role.
• Confident with data and customer journeys.

Responsibilities

• Own retention strategy across subscriptions and new game products.
• Spot drop-off points and design interventions to reduce churn.
• Collaborate on contact centre scripting.

Skills

Data Analysis

Customer Engagement

Collaboration

Education

Experience in Retention or Lifecycle Role

Tools

CRM

Job description

Harnham Greater London, England, United Kingdom

Retention Manager

Harnham Greater London, England, United Kingdom

Direct message the job poster from Harnham

Senior Recruitment Consultant- Market Research & Insights at Harnham

Retention Lead (3 Days/Week – Up to £80,000

Location: South East London, Kent, Orpington (Hybrid)

A fast-scaling subscription business in the prize competition space is looking for a Retention Lead to take full ownership of customer retention strategy and execution. With strong brand partnerships, rapid growth, and new product lines (including instant win games), the company is entering its next phase — and needs someone to keep customers engaged, loyal, and active.

The Role:

This is a high-impact, standalone role for someone who knows how to reduce churn, drive lifetime value, and make sense of behavioural data. Working closely with CRM, customer service, product and marketing, the Retention Lead will design and deliver strategies that keep users coming back — from smarter campaigns to contact centre scripts to VIP game player engagement.

Key Responsibilities:

• Own retention strategy across subscriptions and new game products
• Spot drop-off points and design interventions to reduce churn
• Work hands-on with CRM to deliver segmented campaigns
• Collaborate on contact centre scripting to improve outcomes
• Use data to guide decisions and measure impact
• Cross-sell/upsell where relevant to increase LTV

About You:

• Proven experience in a retention or lifecycle role (ideally digital/subscription)
• Confident with data, segmentation, and customer journeys
• Comfortable getting stuck into CRM execution and testing
• Collaborative, hands-on, and outcome-focused
• Bonus: exposure to instant win games, contact centres, or international markets

Why Apply?

• Key strategic role in a business growing fast
• Flexibility (3 days/week) with hybrid working
• Big impact, strong leadership support, and no red tape

Ready to make your mark?

Apply now and help shape the future of customer loyalty in a standout digital business.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Gambling Facilities and Casinos

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