Retention Manager

IFX Ltd; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

A leading financial services provider is looking for a Retention Manager in London. This pivotal role involves managing the Retention team while engaging with corporate clients to provide tailored foreign exchange solutions. The successful candidate will drive revenue growth while also ensuring high-quality service delivery, fostering client relationships, and leading team development.

Benefits

25 days of annual leave + bank holidays and your birthday off

Pension auto-enrolment with salary sacrifice contributions

Healthcare cash plan including support for dental, physio, and therapies

Discounts on fitness, cinema, shopping, travel, and more

Life Insurance

Cycle to work

Nursery fees salary exchange

Employee Assistant Programme

Career progression with training and development

Company events – Pub nights, sporting events, seasonal parties

Qualifications

• Proven track record in portfolio and team management.
• Experience in FX sales or corporate banking.
• High-level knowledge of deliverable FX products.

Responsibilities

• Manage and develop relationships with corporate clients.
• Achieve individual and team revenue targets.
• Deliver tailored FX and payment solutions.

Skills

Relationship Management

Analytical Skills

Problem Solving

Job description

About IFX Payments

We're an award-winning global provider of foreign exchange and payment solutions. At IFX, our mission is to become the number one service-led alternative banking partner in EMEA for corporates and Financial Institutions that add value beyond the transaction. We have one guiding principle: toWin. Properly.

What we offer

Everyone at IFX Payments has a meaningful and impactful role to play in helping us achieve that goal. We take pride in the quality of our work but balance that with the speed, intent, tenacity, and focus needed to win. We're a high-performance team who can trust each other as individuals to get the job done so we can be successful together.

Being part of IFX Payments, you'll receive every opportunity to thrive in your role to contribute to that success. We'll invest in you along the way to genuinely help you grow and take your career to new and exciting places. You'll work alongside experienced industry leaders, receive guidance from pioneering performance coaches and have the option to gain qualifications in your field that help you realise your ambitions. In exchange, we don't expect anything extra from you during your time here. We only ask you to do one thing:Make it count.

Benefits

• 25 days of annual leave + bank holidays and your birthday off.
• Pension auto-enrolment with salary sacrifice contributions.
• Healthcare cash plan including support for dental, physio and therapies.
• Discounts on fitness, cinema discounts, shopping, travel, entertainment and more!
• Life Insurance.
• Cycle to work.
• Nursery fees salary exchange.
• Employee Assistant Programme
• Career progression with excellent training and development.
• Company events – Pub nights, sporting events, seasonal parties, socials

What's the role?

Job Title: Retention Manager

Team: Retention

Location: London

Overview of the role

The Retention Manager will be part of our existing Retention team. The Retention team is responsible for managing and growing revenue from a high number of corporate clients by understanding their needs and delivering high-quality FX (foreign exchange) products and payment services. The focus of this role will be a ‘player-manager’ with responsibilities that include both an individual origination target, as well as a pod-team target, and supporting the Head of Retention in effectively running the team and hitting revenue targets in a collaborative, compliant and sustainable manner.The RetentionManager role will be central in effectively running the team, in ensuring revenue targets are hit, activity and quality control monitoring, training & development.

Responsibilities

1. Hitting individual targets set by the business to develop new business and migrating this business into the core portfolios managed by the Retention team.

2. Ensuring team hits targets by supporting, training, developing, activity management,KPI management, quality control focus, customer service focus, upselling, cross selling, increasing wallet share

3. Supporting all origination by transitioning new business clients before they go formally into retention targets

Core Responsibilities

Team Management

• Champion and drive processes and practices to enable team members to succeed in their role. This includes 1:1, regular feedback, reviews and goal settings.

• Cultivate a rewarding, agile and results-driven culture to achieve department objectives

• Attract, recruit and retain capable individuals, building on and complementing the diversity of our teams.

• Promote a safe and secure work environment for people to experiment, learn and grow as individuals.
• Ensure company policies and legal guidelines are communicated as relevant and ensure that they are followed at all times.
• Ensure communication and flow of information between business and team members

Origination

• Develop mastery of the IFX Payments product suite including iBanq to perfect a sales strategy to both FX and Payment prospects.
  
• Grow and maintain relationships with corporate clients, understanding their FX and Payment needs and providing tailored solutions.

• Analyse client portfolios to identify potential risks and recommend strategies to mitigate currency exposures.

Revenue Growth and Client Retention:

• Identify opportunities to increase revenue by offering tailored FX and payment solutions and additional services that meet clients’ evolving needs.

• Displays mastery of hedging products – particularly forward contracts and strategies to manage risk, credit policies and margin management.

• Work closely with internal teams, including Sales and Product, to ensure client retention through value-driven services and support.

Trade Execution and Risk Management:

• Execute deliverable FX trades accurately and efficiently, ensuring adherence to compliance and regulatory standards.

• Manage trade settlements, confirmations, and other post-trade activities to ensure smooth, accurate, and timely processes.

• Understand each client’s FX exposure risk and recommend risk management strategies to optimize outcomes.

Market Analysis and Client Advisory:

• Provide clients with market updates, FX rate forecasts, and insights to support their decision-making process.

• Analyse FX market trends and macroeconomic factors to anticipate client needs and proactively present solutions.

Collaboration and Reporting:

• Collaborate with cross-functional teams to provide a seamless client experience.

• Maintain accurate and up-to-date records of client interactions, trade activities, and revenue data for performance tracking and reporting.

• Report on revenue growth, client activity, and other key performance indicators to management.

Requirements

• Successful and demonstrable track record of portfolio management and team management.
• Can navigate and execute complex exploration and match value to business requirements at any level

• Proven experience in building and managing teams for growth

• Market tested experience in identifying, treating and monitoring business performance issues/improvements
• Long and varied experience in FX sales FX dealing, corporate banking, or a related role such as account management or financial sales.

• High-level knowledge of deliverable FX products, trading platforms, and market dynamics.
• Excellent relationship management skills with a client-first approach.
• Ability to perform well under pressure, with strong analytical and problem-solving skills.

• Effective communication skills to articulate complex financial concepts to clients clearly and confidently.
• Excellent written communication and verbal presentation skills
• A true team player with a winning mentality and strong work ethic committed to continuous improvement and high performance.
• Adaptable, tenacious and flexible who is able to perform under pressure.

Diversity & Inclusion

We believe that diversity and inclusion are essential to our success. We are committed to fostering a culture where everyone feels valued and respected, regardless of their background,identity or experiences. By embracing diverse perspectives and promoting equity, we aim to create an environment where all employees can perform and reach their full potential.

Additional Information

- We work on a hybrid basis from our office in central London.
- You must be eligible to work in the UK to be considered for this position.
- Full background check will be carried out.