CRM & Retention Manager

JR United Kingdom; Slough; Hybrid; GBP 55,000 - 70,000; Full time

Job summary

A leading D2C brand in the UK is seeking a CRM & Retention Manager to drive customer loyalty and maximize lifetime value. The ideal candidate will have over 3 years of experience in CRM, Email Marketing, and a background in subscription services. This role offers hybrid working, a wellness allowance, and additional holiday for your birthday, all within a dynamic and rapidly growing team.

Benefits

Hybrid working (3 days a week in Central London)

Monthly wellness allowance

An extra day of holiday for your birthday

Qualifications

• At least 3 years CRM and Retention experience.
• Proven experience in a subscription D2C brand.
• A passion for e-commerce and data-driven mindset.

Responsibilities

• Take full ownership of the CRM & Retention function.
• Maximize lifetime value (LTV) and customer loyalty.
• Develop and execute retention marketing strategies.

Skills

CRM

Retention Marketing

Email Marketing

Loyalty Programs

Data Analysis

Tools

Klaviyo

Job description

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?One of the fastest growing D2C brands in the UK

?Central London

? Salary £55k - £70k (dependent upon experience)

MKJ Ignite are delighted to be working with one of the fastest growing D2C brands in the UK. The business has grown substantially over the last few years with further growth projected for this year and beyond – both from a revenue and team size perspective.

They’re now looking to hire a CRM & Retention Manager to take full ownership of the CRM & Retention function. The business is subscription first so customer loyalty and maximising lifetime value (LTV) is clearly hugely important for them.

What skills do you need to have to be considered?

️You need to have at least 3 years CRM, Retention & Email Marketing experience, ideally for a subscription D2C brand.

️Proven CRM, Email, Loyalty, Retention Marketing & SMS experience is essential for this role.

️Proven experience using Klaviyo is critical for this role.

️A data-driven and analytical mindset is hugely important for this role

️A deep passion for the e-commerce industry and a track record of success in B2C Marketing.

In return for everything you can bring, the business can offer you ?:

️Hybrid working (3 days a week in Central London)

️Monthly wellness allowance

️An extra days holiday for your birthday

What happens next? ?

Now: Apply today with your CV which will be reviewed by our MKJ Ignite team.

First Stage: Teams call with the hiring manager

Second Stage: F2F Task based interview

? People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ️

We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at MKJ Ignite so you don’t miss them. ?

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Created on 31/05/2025 by JR United Kingdom