Customer Retention Specialist

Listers Group Ltd; Grantham; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Retail discounts

Long service incentives

Staff referral scheme

In-house qualifications

Free Parking

On-site Parking

Company Events

Job summary

Listers Group Ltd in Lincoln is seeking a Customer Retention Specialist to join our Toyota dealership team. You will be responsible for generating renewal leads, coordinating appointments, and managing customer enquiries to drive vehicle sales.

The role operates 8:30am-5:30pm, Monday to Friday, with a basic salary and OTE up to £40,000 plus benefits. The ideal candidate is highly organized, with strong communication and administrative skills, capable of working independently or within a team to

Qualifications

• Previous experience in the motor trade is advantageous, however training will be provided.
• Excellent communication skills and strong administrative abilities.
• High attention to detail and accurate paperwork.
• Ability to work independently or as part of a team.

Responsibilities

• Generate renewal leads and book appointments across the Toyota Group to drive vehicle sales.
• Engage with customers via live chat to manage enquiries.
• Prospect daily, run campaigns, and monitor KPIs and efficiencies.
• Help increase dealership retention rates and hit targets.
• Liaise with the client database, maintaining professionalism.
• Exceed customer expectations in line with best practices.
• Undertake other reasonable duties as directed.

Job description

Customer Retention Specialist

Job Introduction

We are seeking a Retention Specialist to join our Toyota dealership in Lincoln. Your working hours will be 8:30am to 5:30pm, Monday to Friday. We offer an excellent basic salary with OTE up to £40,000 plus benefits. We are looking for a highly organised professional with up-to-date knowledge of financial products and campaigns.

Role and Responsibilities

• Actively generate renewal leads and coordinate appointment bookings across the Toyota Group to drive vehicle sales using available systems and databases.
• Engage with customers through our live chat platform to manage incoming enquiries.
• Conduct daily prospecting, run campaigns within designated systems, and update KPIs and efficiencies consistently.
• Contribute to increasing the Dealerships retention rates and achieving set targets.
• Liaise directly with our client database, maintaining a high standard of professionalism.
• Exceed internal and external customer expectations in line with company best practices.
• Perform any other reasonable duties as directed by your manager.

About You

• Previous experience in the motor trade is advantageous, however if you are able to demonstrate previous experience in a busy sales environment role full training will be provided.
• Excellent communication skills and strong administrative abilities.
• High attention to detail, ensuring all paperwork is completed accurately and securely.
• Ability to work independently or as part of a team, collaborating with dealership staff to provide a smooth service for customers.
• Experience within the automotive or car dealership sector is preferred but not essential.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Free Parking / On-site Parking
• Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There is a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.