Automotive Retention Specialist - Drive Renewals and Growth

Listers Group Ltd; Grantham; On-site; GBP 24,000 - 40,000; Full time

Benefits offered by this job

25 days holiday

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Retail discounts

Long service incentives

Staff referral scheme

In-house qualifications

Free Parking

On-site Parking

Company Events

Job summary

Listers Group Ltd in Lincoln is seeking a Customer Retention Specialist to join our Toyota dealership team. You will be responsible for generating renewal leads, coordinating appointments, and managing customer enquiries to drive vehicle sales.

The role operates 8:30am-5:30pm, Monday to Friday, with a basic salary and OTE up to £40,000 plus benefits. The ideal candidate is highly organized, with strong communication and administrative skills, capable of working independently or within a team to

Qualifications

• Previous experience in the motor trade is advantageous, however training will be provided.
• Excellent communication skills and strong administrative abilities.
• High attention to detail and accurate paperwork.
• Ability to work independently or as part of a team.

Responsibilities

• Generate renewal leads and book appointments across the Toyota Group to drive vehicle sales.
• Engage with customers via live chat to manage enquiries.
• Prospect daily, run campaigns, and monitor KPIs and efficiencies.
• Help increase dealership retention rates and hit targets.
• Liaise with the client database, maintaining professionalism.
• Exceed customer expectations in line with best practices.
• Undertake other reasonable duties as directed.

Job description

Listers Group Ltd in Lincoln is seeking a Customer Retention Specialist to join our Toyota dealership team. You will be responsible for generating renewal leads, coordinating appointments, and managing customer enquiries to drive vehicle sales.

The role operates 8:30am-5:30pm, Monday to Friday, with a basic salary and OTE up to £40,000 plus benefits. The ideal candidate is highly organized, with strong communication and administrative skills, capable of working independently or within a team to