EdTech Account & Renewal Lead (Remote UK)

The Nurture Group; United Kingdom; Remote; GBP 35,000 - 48,000; Full time

Job summary

nurtureuk is a small charity using the Boxall Profile Online to help schools understand and support children. The Senior Account Officer will own onboarding, engagement and renewal journeys for MATs and school groups, collaborating with the Sales and Programs teams to renew contracts and upsell value-add services.

Reporting to the Senior Business Development Manager, you will manage day-to-day customer relationships, drive renewals, and help customers extract meaningful insights from their data,

Qualifications

• Account management, renewal and upsell experience within education or not-for-profit sectors.
• Experience using CRM, subscription or billing systems and reporting tools.
• Understanding school/MAT structures or ability to learn quickly.

Responsibilities

• Lead renewal activity to keep Trusts and school groups, and meet renewal targets.
• Build relationships with senior leaders and present engagement data to demonstrate value.
• Onboard new customers and setup subscriptions and group accounts, encouraging use of key features.

Skills

Account management

Customer success

Relationship-based sales

Tools

CRM systems

Billing systems

Reporting tools

Job description

nurtureuk is a small charity using the Boxall Profile Online to help schools understand and support children. The Senior Account Officer will own onboarding, engagement and renewal journeys for MATs and school groups, collaborating with the Sales and Programs teams to renew contracts and upsell value-add services.

Reporting to the Senior Business Development Manager, you will manage day-to-day customer relationships, drive renewals, and help customers extract meaningful insights from their data,