EdTech Account Manager — Customer Growth & Retention (Exeter)

Michael Page; Ribble Valley; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

AXA Health insurance (including dental

Broadband allowance

27 days holiday

Job summary

Michael Page is recruiting a Permanent Account Manager for a role based in Exeter. You will manage a portfolio of customer accounts, maintain accurate records of contact and activity, and work closely with the Sales department to keep account plans up to date.

The ideal candidate has experience in edtech or fintech sales, a proven ability to build positive relationships, coordinate requests across internal teams, and respond promptly to customer queries with clear updates.

Qualifications

• Experience managing customer accounts and maintaining accurate account information.
• Experience of edtech or fintech sales.
• The ability to build and maintain positive customer relationships.
• Experience working with sales activity, customer queries and commercial account updates.
• Confidence in coordinating requests across internal teams and tracking actions to completion.
• Clear written and verbal communication when dealing with customers and colleagues.

Responsibilities

• Manage a portfolio of customer accounts, maintaining clear records of contact, activity and agreed actions.
• Build productive relationships with customers to understand their needs and provide a consistent point of contact.
• Work closely with the Sales department to keep customer information accurate and account plans up to date.
• Respond to customer queries promptly, providing clear updates and following through on agreed next steps.
• Monitor account activity and identify opportunities to maintain customer engagement and retention.
• Prepare account updates for internal discussions, helping colleagues make informed commercial decisions.
• Coordinate customer requests with relevant internal teams to help deliver a smooth service.
• Maintain organised sales documentation and customer records to support effective day-to-day account management.

Skills

Account management

Customer relationships

Edtech/fintech sales

Internal coordination

Communication

Job description

Michael Page is recruiting a Permanent Account Manager for a role based in Exeter. You will manage a portfolio of customer accounts, maintain accurate records of contact and activity, and work closely with the Sales department to keep account plans up to date.

The ideal candidate has experience in edtech or fintech sales, a proven ability to build positive relationships, coordinate requests across internal teams, and respond promptly to customer queries with clear updates.