Retailer Performance Manager

Bayerische Motoren Werke Aktiengesellschaft; Farnborough; On-site; GBP 55,000 - 75,000; Full time

Job summary

BMW Group UK is seeking a Retailer Performance Manager to drive performance across the UK retailer network. You will coordinate with the Business Partner and Area Managers to ensure targets on premium market share, orders, retails, parts and KPIs are met, while leading NSC performance programmes.

The role requires strong analytical abilities, excellent communication, and experience in automotive retail with a proven change-management track record.

Qualifications

• Minimum years in retail and wholesale automotive sales experience.
• Strong process orientation across automotive retail and change initiatives.
• Senior-level interaction with NSC stakeholders and retailer management.
• Excellent communication, presentation and analytical capabilities.

Responsibilities

• Define and design measure content, goals and milestones using data-supported performance.
• Enforce granular performance management via data-driven decisions and actions.
• Prepare data insights to support retailer performance reviews and KPI targets.
• Support the selection of measures based on impact and feasibility.
• Provide further retailer analyses to define follow-up actions.
• Develop toolbox usage and propose measures for partner development.
• Collaborate with stakeholders to support all measure-related areas.
• Control results and documentation; report to NSC committees.

Skills

Analytical skills

Leadership

Communication skills

Presentation skills

Change management

MS Excel

MS PowerPoint

Education

Bachelor’s degree in Business Administration / Management

Economics

Automotive Management

Tools

Microsoft 365 Copilot

MS Excel

MS PowerPoint

Job description

BMW Group UK is looking for talented individuals to join the team as a Retailer Performance Manager.

The Retailer Performance Manager is responsible for ensuring that retailers across the UK network achieve their targets in terms of premium segment market share, incoming orders, retails, parts purchase and other relevant sales and aftersales KPIs in close coordination with the responsible Business Partner and Area Managers. The role manages the National Sales Centre performance programme and all retailer follow-up measures to have clear actions with the clear objective of achieving commercial objectives.

This role is based at the Summit One Campus.

What awaits you?

• Define and design measure content, goals and milestones using data-supported assessment of performance at retail partners in coordination with the sales force.
• Enforce granular performance management principles through data-based decision-making and action-oriented implementation.
• Prepare data analysis and insights to support retailer performance reviews and binding agreement of requirements, KPIs, targets and processing.
• Support the selection of measures based on impact, feasibility and identified potential.
• Provide and evaluate further retailer data analyses to define follow-up measures and support the Field Force performance reviews.
• Use and further develop the existing toolbox and propose follow-up measures for thegoal-orienteddevelopment of retail partners.
• Collaborate with stakeholders to support across all measure-related areas in the retailer.
• Control measure-related results and documentation and assess effects on top KPIs in accordance with the NSC performance programmes and key measures. Including preparation for reporting to regional and NSC committees.

What should you bring along?

• Preferred bachelor’s degree, or equivalent, ideally in the following fields:
• Business Administration / Management
• Economics
• Automotive Management
• Demonstrated years in retail and wholesale experience in automotive sales.
• Strong process orientation and know-how across all areas of automotive retail. Highly experienced in initiating and driving change projects.
• Seniority and confidence in dealing with NSC stakeholders including Area Teams, and ability to communicate effectively and with professionalism with retailer management; Heads of Business and department leads.
• Excellent analytical skills, strong affinity for business management indicators, ability to interpret data, implementation focus and multitasking capability.
• Experienced in consulting work methods, combining strong analytical foundations, fact-based decisions and sensitivity in implementation.
• Excellent communication and presentation skills, empathy, entrepreneurial thinking, and strong leadership and social skills.
• Strong MS Excel and MS PowerPoint skills and Microsoft 365 copilot Able to embrace new AI platforms and utilise to drive greater analysis, reporting breadth and deliver efficiencies.

At BMW Group, we are committed to offering our employees the right balance between work and personal life. We pride ourselves on being a flexible employer, so please discuss your individual requirements as part of the application process to help us agree on a suitable arrangement.

We place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

We are proud to be part of the Disability Confident scheme, which supports employers in making the most of the talents disabled people bring to the workplace.

Successful candidates will be required to complete background screening checks, and the offer of employment will be subject to satisfactory results. These checks include references, right to work, IT system Compliance Integrity Check (COIN), CV, and relevant qualifications. Additional checks may include criminal records, adverse financial (credit), directorships, address verification, internet research, and/or driving licence. If you have any queries about these checks, please discuss them with us, and we will be happy to provide further details.