Retail & Wholesale Accounts Manager - Strategic Ops Partner

Airbox Fulfilment; Leighton Buzzard; On-site; GBP 32,000 - 55,000; Full time

Benefits offered by this job

Bonus up to 10%

Private healthcare after 3 years

Mental Health Hotline

Counselling sessions

Staff discounts

Career progression opportunities

Job summary

Airbox Fulfilment is seeking an experienced Retail & Wholesale Account Manager to manage a portfolio of retail-focused clients and act as the trusted operational partner between our customers and warehouse teams.

Role requires excellent planning, communication and attention to detail to coordinate deliveries, promotional activity, retailer compliance and inbound planning, ensuring every shipment meets customer expectations.

Qualifications

• Previous experience managing retail, wholesale or key customer accounts.
• Experience within logistics, fulfilment, supply chain or third-party logistics (3PL).
• Strong understanding of retailer compliance, forecasting and operational planning.

Responsibilities

• Managing a portfolio of retail and wholesale client accounts.
• Acting as the primary operational contact for assigned customers.
• Coordinating retailer compliance, booking requirements and inbound planning.
• Working closely with Warehouse Operations to deliver service excellence.
• Supporting promotional launches, seasonal peaks and volume forecasting.
• Resolving operational issues, stock discrepancies and delivery exceptions.
• Producing customer reporting and reviewing service performance.
• Building long-term relationships whilst identifying opportunities to improve customer operations.

Skills

Retail account management

Logistics & fulfilment

Forecasting

Stakeholder management

Customer relationship management

Microsoft Excel

Outlook

Tools

Excel

Outlook

Job description

Airbox Fulfilment is seeking an experienced Retail & Wholesale Account Manager to manage a portfolio of retail-focused clients and act as the trusted operational partner between our customers and warehouse teams.

Role requires excellent planning, communication and attention to detail to coordinate deliveries, promotional activity, retailer compliance and inbound planning, ensuring every shipment meets customer expectations.