Account Manager – Retail & Wholesale

Airbox Fulfilment; Leighton Buzzard; On-site; GBP 32,000 - 55,000; Full time

Benefits offered by this job

Bonus up to 10%

Private healthcare after 3 years

Mental Health Hotline

Counselling sessions

Staff discounts

Career progression opportunities

Job summary

Airbox Fulfilment is seeking an experienced Retail & Wholesale Account Manager to manage a portfolio of retail-focused clients and act as the trusted operational partner between our customers and warehouse teams.

Role requires excellent planning, communication and attention to detail to coordinate deliveries, promotional activity, retailer compliance and inbound planning, ensuring every shipment meets customer expectations.

Qualifications

• Previous experience managing retail, wholesale or key customer accounts.
• Experience within logistics, fulfilment, supply chain or third-party logistics (3PL).
• Strong understanding of retailer compliance, forecasting and operational planning.

Responsibilities

• Managing a portfolio of retail and wholesale client accounts.
• Acting as the primary operational contact for assigned customers.
• Coordinating retailer compliance, booking requirements and inbound planning.
• Working closely with Warehouse Operations to deliver service excellence.
• Supporting promotional launches, seasonal peaks and volume forecasting.
• Resolving operational issues, stock discrepancies and delivery exceptions.
• Producing customer reporting and reviewing service performance.
• Building long-term relationships whilst identifying opportunities to improve customer operations.

Skills

Retail account management

Logistics & fulfilment

Forecasting

Stakeholder management

Customer relationship management

Microsoft Excel

Outlook

Tools

Excel

Outlook

Job description

Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.

Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.

About The Role

We're looking for an experienced Retail & Wholesale Account Manager to manage a portfolio of retail-focused clients, acting as the trusted operational partner between our customers and warehouse teams.

Retail fulfilment requires exceptional planning, communication and attention to detail. You'll coordinate supplier deliveries, promotional activity, retailer compliance and operational planning to ensure every shipment meets customer expectations.

• Managing a portfolio of retail and wholesale client accounts
• Acting as the primary operational contact for assigned customers
• Coordinating retailer compliance, booking requirements and inbound planning
• Working closely with Warehouse Operations to deliver service excellence
• Supporting promotional launches, seasonal peaks and volume forecasting
• Resolving operational issues, stock discrepancies and delivery exceptions
• Producing customer reporting and reviewing service performance
• Building long-term relationships whilst identifying opportunities to improve customer operations

You'll become a trusted extension of your clients' businesses, helping them navigate operational challenges and ensuring Airbox consistently delivers an exceptional service.

What We Offer

• Competitive salary (Dependent on experience)
• Up to 10% annual bonus
• Discounts across a variety of stores
• 24/7 Mental Health Hotline
• Six paid-for counselling sessions per year
• Phone access to trained nurses 24/7
• After three years of service, full private healthcare
• Immediate start available!
• Opportunities to progress within the business

What We’re Looking For

• Previous experience managing retail, wholesale or key customer accounts
• Experience within logistics, fulfilment, supply chain or third-party logistics (3PL)
• Strong understanding of retailer compliance, forecasting and operational planning
• Excellent relationship-building and stakeholder management skills
• Strong Microsoft Office skills, particularly Outlook and Excel
• Ability to manage multiple priorities whilst maintaining exceptional attention to detail
• Commercial awareness and confidence communicating with customers at all levels
• A calm, organised and solutions-focused approach