Retail Water Service Desk Specialist

Wessex Water Services; Bath; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension up to 20%

Career progression

25 days' holiday (28 with service)

Electric car lease

Retailer discounts

Life assurance

Volunteer day

Healthcare package

Referral bonus £1,000

Job summary

Wessex Water is looking for a customer service professional to be the first point of contact for retailers and non-household customers, handling calls, emails and live chat. You will process requests from new water meter installations to market data verification and monitor each job through to completion.

The role requires strong communication and organisational skills, the ability to work under pressure, and experience with MS Teams, Excel, Outlook and Word.

Qualifications

• Experience in delivering customer service with excellent communication and organisational skills.
• Ability to solve problems and use your initiative in a regulated market.
• Experience using Teams, Excel, Outlook and Word.

Responsibilities

• Be the first point of contact for retailers and non-household customers by phone, email or live chat.
• Action a range of work requests from new water meter installations to verifying market data and monitor progress to completion.
• Handle call and written complaints while coordinating with internal departments to meet regulatory performance targets.

Skills

Customer service

Communication

Organisational skills

Problem solving

Tools

Microsoft Teams

Excel

Outlook

Word

Job description

Wessex Water is looking for a customer service professional to be the first point of contact for retailers and non-household customers, handling calls, emails and live chat. You will process requests from new water meter installations to market data verification and monitor each job through to completion.

The role requires strong communication and organisational skills, the ability to work under pressure, and experience with MS Teams, Excel, Outlook and Word.