Wholesale Service Desk Adviser

Wessex Water Services; Bath; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Pension up to 20%

Career progression

25 days' holiday (28 with service)

Electric car lease

Retailer discounts

Life assurance

Volunteer day

Healthcare package

Referral bonus £1,000

Job summary

Wessex Water is looking for a customer service professional to be the first point of contact for retailers and non-household customers, handling calls, emails and live chat. You will process requests from new water meter installations to market data verification and monitor each job through to completion.

The role requires strong communication and organisational skills, the ability to work under pressure, and experience with MS Teams, Excel, Outlook and Word.

Qualifications

• Experience in delivering customer service with excellent communication and organisational skills.
• Ability to solve problems and use your initiative in a regulated market.
• Experience using Teams, Excel, Outlook and Word.

Responsibilities

• Be the first point of contact for retailers and non-household customers by phone, email or live chat.
• Action a range of work requests from new water meter installations to verifying market data and monitor progress to completion.
• Handle call and written complaints while coordinating with internal departments to meet regulatory performance targets.

Skills

Customer service

Communication

Organisational skills

Problem solving

Tools

Microsoft Teams

Excel

Outlook

Word

Job description

Do you have a passion for delivering outstanding customer service? Do you want to play a vital part in the retail water market? If so, we have a great opportunity for you at Wessex Water.

What you'll do

As part of a busy team, you will be the first point of contact for retailers and non-household customers via phone, email and live chat. You will be required to action a variety of work requests, from new water meter installations to verifying market data, while monitoring each job through to its completion.

This is a varied role which covers both call handling and responding to written complaints while working within a small team and managing your workload accordingly.

Being able to communicate well is essential, as you'll be contacting internal departments and challenging them when necessary to ensure the business is meeting our regulatory performance targets.

What you'll need

We are looking for someone who has experience in delivering customer service with excellent communication and organisational skills. Having the ability to solve problems and use your initiative is key, as there can be challenging market requirements that require action from you.

Working well under pressure, aiming to achieve personal targets and regulatory performance metrics.

Experience in Microsoft Teams, Excel, Outlook and Word is essential.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access to an interactive health and wellbeing platform.
• Support from trained mental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water - one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments - a major UK developer currently redeveloping a 450-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK - a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Live - the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail, environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.