Wholesale Service Desk Specialist

YTL UK; Bath; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension up to 20%

Career progression

Holiday allowance 25–28 days

Buy extra holiday

Salary sacrifice car

Healthcare package

Life assurance

Retailer discounts

Volunteer day

Family leave

Wellbeing platform

Mental health support

Referral bonus

Job summary

Wessex Water is seeking a customer service professional to join a busy team, serving retailers and non-household customers via phone, email and live chat. You will manage meter installations, verify data and oversee tasks until completion.

The role blends call handling with written complaints, requiring clear communication with internal departments to ensure regulatory performance targets are met.

Qualifications

• Experience in delivering customer service with excellent communication and organisational skills.
• Ability to solve problems and use your initiative amid varying market requirements.
• Experience with Microsoft Teams, Excel, Outlook and Word.

Responsibilities

• Be the first point of contact for retailers and non-household customers via phone, email and live chat.
• Process a variety of work requests from new water meter installations to verifying market data and monitor progress to completion.
• Handle both call handling and written complaints while coordinating with internal teams to meet regulatory performance targets.

Job description

Wessex Water is seeking a customer service professional to join a busy team, serving retailers and non-household customers via phone, email and live chat. You will manage meter installations, verify data and oversee tasks until completion.

The role blends call handling with written complaints, requiring clear communication with internal departments to ensure regulatory performance targets are met.