Entry-Level Customer Service Agent - Make a Difference

Thames Water Ltd; Swindon; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday (plus service)

Performance-related pay

Generous pension (AON)

Health & wellbeing benefits

Job summary

Thames Water is seeking a Customer Service Representative in Swindon to be the friendly voice for customers. You will explain water bills, assist with tariffs, and resolve issues with empathy. The role offers training and a path to develop within a supportive team.

We value exceptional service, clear communication, active listening, and a collaborative mindset. The position is 36 hours per week with shift patterns including weekends, based in Newbridge Square, Swindon.

Qualifications

• Exceptional service: deliver outstanding customer experiences.
• Clear communication: engage effectively with a great phone manner.
• Active listening: truly hear and understand customer needs.
• Problem solving: find the right solutions for customers.
• Resilience: handle challenges with confidence and care.
• Positive attitude: bring enthusiasm and genuine helpfulness.
• Technical proficiency: navigate systems, databases and tools.
• Team spirit: collaborate well with colleagues.

Responsibilities

• Be the friendly first point of contact for customers.
• Explain water bills and tariffs clearly to customers.
• Resolve customer issues and inquiries on calls.
• Contribute to a positive team environment and share knowledge.

Skills

Exceptional service

Clear communication

Active listening

Problem solving

Resilience

Positive attitude

Technical proficiency

Team spirit

Job description

Thames Water is seeking a Customer Service Representative in Swindon to be the friendly voice for customers. You will explain water bills, assist with tariffs, and resolve issues with empathy. The role offers training and a path to develop within a supportive team.

We value exceptional service, clear communication, active listening, and a collaborative mindset. The position is 36 hours per week with shift patterns including weekends, based in Newbridge Square, Swindon.