Wholesale Service Desk Adviser

YTL UK; Bath; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Pension up to 20%

Career progression

Holiday allowance 25–28 days

Buy extra holiday

Salary sacrifice car

Healthcare package

Life assurance

Retailer discounts

Volunteer day

Family leave

Wellbeing platform

Mental health support

Referral bonus

Job summary

Wessex Water is seeking a customer service professional to join a busy team, serving retailers and non-household customers via phone, email and live chat. You will manage meter installations, verify data and oversee tasks until completion.

The role blends call handling with written complaints, requiring clear communication with internal departments to ensure regulatory performance targets are met.

Qualifications

• Experience in delivering customer service with excellent communication and organisational skills.
• Ability to solve problems and use your initiative amid varying market requirements.
• Experience with Microsoft Teams, Excel, Outlook and Word.

Responsibilities

• Be the first point of contact for retailers and non-household customers via phone, email and live chat.
• Process a variety of work requests from new water meter installations to verifying market data and monitor progress to completion.
• Handle both call handling and written complaints while coordinating with internal teams to meet regulatory performance targets.

Job description

Do you have a passion for delivering outstanding customer service? Do you want to play a vital part in the retail water market? If so, we have a great opportunity for you at Wessex Water.

What you'll do

As part of a busy team, you will be the first point of contact for retailers and non-household customers via phone, email and live chat. You will be required to action a variety of work requests, from new water meter installations to verifying market data, while monitoring each job through to its completion.

This is a varied role which covers both call handling and responding to written complaints while working within a small team and managing your workload accordingly.

Being able to communicate well is essential, as you'll be contacting internal departments and challenging them when necessary to ensure the business is meeting our regulatory performance targets.

What you'll need

We are looking for someone who has experience in delivering customer service with excellentcommunication and organisational skills. Having the ability to solve problems and use your initiative is key, as there can be challenging market requirements that require action from you.

Working well under pressure, aiming to achieve personal targets and regulatory performance metrics.

Experience in Microsoft Teams, Excel, Outlook and Word is essential.

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access toan interactive health and wellbeing platform.
• Support from trainedmental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 450-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industry, energy and environmental sectors
• YTL Live – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail,environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.