Customer Service Specialist — Fast-Paced Support

Wessex Water Services; Bath; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension contribution up to 20%

Career progression

25 days holiday (28 with service)

Holiday buy/sell up to 10 days

Healthcare package

Life assurance up to 8x salary

Electric car salary sacrifice

Retail discounts

Volunteer day

Enhanced family leave

Wellbeing platform

Mental health support

£1,000 referral bonus

Job summary

Wessex Water is seeking a Customer Service Adviser to join the Operations team at our Bath head office. You will handle inbound calls and in-person inquiries, acting as the first point of contact for customers and working with colleagues to resolve issues quickly and accurately.

The role requires confident communication, a customer-focused approach, and the ability to work efficiently across multiple systems in a busy office environment.

Qualifications

• Demonstrated passion for helping people and customer focus.
• Confident communication skills and high level of organisation.
• Experience working in fast-paced office-based environments.
• Ability to use multiple screens and several applications efficiently.

Responsibilities

• Handle inbound customer enquiries by phone or face-to-face.
• Be the first point of contact and collaborate with colleagues to resolve queries.
• Work to resolve customer issues promptly and accurately.
• Coordinate with other departments and external parties to provide the right answers.

Skills

Customer service

Communication

Organisation

Multi-screen use

Tools

CRM systems

Job description

Wessex Water is seeking a Customer Service Adviser to join the Operations team at our Bath head office. You will handle inbound calls and in-person inquiries, acting as the first point of contact for customers and working with colleagues to resolve issues quickly and accurately.

The role requires confident communication, a customer-focused approach, and the ability to work efficiently across multiple systems in a busy office environment.