Retail Travel Advisor

TUI Group; Tees Valley; On-site; Full time

Job summary

A leading travel company in Tees Valley seeks a Travel Advisor to join its Retail Team. In this role, you'll recommend and sell holidays and additional products to create unforgettable experiences. The ideal candidate will have a passion for travel, strong customer service skills, and the ability to exceed sales targets. The position offers a starting salary of £12.58 per hour, commission opportunities, and various benefits including holiday discounts and career development.

Benefits

Commission scheme

Holiday discounts

Health and Wellbeing benefits

Career development support

Pension scheme

Qualifications

• Passion for travel and inspiring others.
• Ability to exceed sales objectives.
• Confidence to handle customer inquiries and complaints.

Responsibilities

• Inspire customers with your passion for travel.
• Achieve and exceed sales targets.
• Provide exceptional customer service in-store and online.
• Investigate and resolve any customer issues.
• Receive training on various technology systems.

Skills

Customer service

Sales

Communication

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Middlesbrough store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.