Retail Transformation Lead

Sainsbury's; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Colleague discount

Pension scheme

Life cover

Performance bonus up to 20% salary

Private healthcare

Season ticket loan

Cycle to work scheme

Employee Assistance Programme

Job summary

Sainsbury's in the Retail & Digital division is seeking a Programme Manager to lead transformation across Customer Service and Contact Centre operations. You'll coordinate multiple workstreams with the Head of Account Management and senior stakeholders, delivering change with measurable benefits for customers and colleagues.

You’ll bring structure, pace and clarity to complex initiatives, manage plans and risks, and ensure adoption of new ways of working.

Qualifications

• Proven experience delivering complex programmes in a large, fast-paced organisation.
• Strong planning and delivery with multiple workstreams.
• Experience working across cross-functional teams and matrix organisations.
• Excellent stakeholder management and reporting skills.

Responsibilities

• Lead the day-to-day delivery of complex transformation activity across multiple workstreams.
• Build and maintain integrated project plans and roadmaps.
• Coordinate cross-functional teams and align stakeholders on objectives.
• Track progress, risks, issues and dependencies, escalating as needed.
• Drive timely decisions and practical solutions to maintain momentum.
• Produce updates and materials for sponsors and governance forums.
• Support business readiness and colleague adoption of changes.

Skills

Programme management

Stakeholder management

Planning and delivery

Cross-functional collaboration

Data-driven decisions

Job description

Sainsbury's in the Retail & Digital division is seeking a Programme Manager to lead transformation across Customer Service and Contact Centre operations. You'll coordinate multiple workstreams with the Head of Account Management and senior stakeholders, delivering change with measurable benefits for customers and colleagues.

You’ll bring structure, pace and clarity to complex initiatives, manage plans and risks, and ensure adoption of new ways of working.