Retail Tech Advisor - Customer Experience Champion

Vodafone Limited; Woolwich; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Bonuses

Pension plan

Discounts & vouchers

Learning tools

Parental leave

Job summary

Vodafone Limited is seeking a Retail Customer Advisor to engage with customers in-store, understand needs, and promote cutting-edge products and services. You will contribute to a positive customer experience while helping meet sales targets as part of a team.

Full training will be provided, and you’ll have opportunities for bonuses, a competitive benefits package, and career development through Vodafone Three initiatives and learning tools.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer focus

Team collaboration

Problem solving

Job description

Vodafone Limited is seeking a Retail Customer Advisor to engage with customers in-store, understand needs, and promote cutting-edge products and services. You will contribute to a positive customer experience while helping meet sales targets as part of a team.

Full training will be provided, and you’ll have opportunities for bonuses, a competitive benefits package, and career development through Vodafone Three initiatives and learning tools.