Retail Customer Advisor — Bonus & Training

VodafoneThree; Sefton; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Bonus scheme

Up to 31 days off + 2 bank holidays

Pension plan

Learning & development tools

Job summary

VodafoneThree is seeking a Retail Customer Advisor in Southport to deliver outstanding customer service, understand client needs and promote products. The role involves 30 hours per week across five days, including weekends on rotation, with potential to earn a monthly on-target bonus based on store performance.

You’ll join a diverse team in a fast-paced retail environment, receiving full training and access to development opportunities while contributing to excellent customer experiences across

Qualifications

• Demonstrates a passion for delivering exceptional customer service and meeting customer needs.
• Ability to work effectively in a team and contribute to a high-performing environment.
• Proactive and resourceful in resolving customer enquiries and challenges.

Responsibilities

• Engage customers in-store and provide helpful, tailored assistance.
• Promote and explain Vodafone products and services to drive sales and customer satisfaction.
• Meet personal and store KPIs by delivering great service and achieving targets.
• Offer personalised solutions for general mobile or network queries and resolve issues promptly.

Skills

Customer service

Teamwork

Problem solving

Job description

VodafoneThree is seeking a Retail Customer Advisor in Southport to deliver outstanding customer service, understand client needs and promote products. The role involves 30 hours per week across five days, including weekends on rotation, with potential to earn a monthly on-target bonus based on store performance.

You’ll join a diverse team in a fast-paced retail environment, receiving full training and access to development opportunities while contributing to excellent customer experiences across