Retail Customer Experience Pro

Vodafone Limited; London Borough of Croydon; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Bonuses

Pension

Up to 28 days leave + bank holidays

Learning tools

Job summary

Vodafone Limited is seeking a Retail Customer Advisor to help customers in store by understanding needs, promoting products, and delivering exceptional service. You will contribute to a positive customer journey, meet sales targets with your team, and tailor solutions for mobile and network questions.

We offer competitive pay, bonuses, substantial leave (up to 28 days plus bank holidays), pension, learning tools, and parental leave policies to support your career growth.

Qualifications

• Customer-focused service delivery.
• Ability to meet sales targets as part of a team.
• Comfort with learning new products and services.

Responsibilities

• Understand and meet each customer's needs.
• Engage customers to enhance journey.
• Promote innovative products and services.
• Drive sales and achieve store KPIs.
• Provide personalised solutions for general mobile or network inquiries.

Skills

Customer service

Sales skills

Teamwork

Problem solving

Communication

Job description

Vodafone Limited is seeking a Retail Customer Advisor to help customers in store by understanding needs, promoting products, and delivering exceptional service. You will contribute to a positive customer journey, meet sales targets with your team, and tailor solutions for mobile and network questions.

We offer competitive pay, bonuses, substantial leave (up to 28 days plus bank holidays), pension, learning tools, and parental leave policies to support your career growth.