Retail Customer Advisor — Bonus & Flexible Hours

VodafoneThree; Cambridge; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

Bonuses

Pension plan

Discounts

Up to 28 days off

Job summary

VodafoneThree in Cambridge Grand Arcade is hiring a Retail Customer Advisor. You will understand and meet each customer's needs as they enter your store, delivering friendly service and helping them get the most from our latest products and services.

You'll join a team that hits sales targets together, with full training provided. The role includes weekend shifts on a rotating basis, 24 hours across 4–5 days, and a monthly on-target bonus of 15%.

Qualifications

• Full training will be provided so no prior knowledge of our products is required.
• We encourage applicants who may not meet every criterion to apply as you may be the right fit for this role.
• Inclusion and accessibility considerations are supported throughout the recruitment journey.

Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a resolution is given promptly.

Skills

Customer engagement

Service excellence

Performance improvement

Solution efficiency

Job description

VodafoneThree in Cambridge Grand Arcade is hiring a Retail Customer Advisor. You will understand and meet each customer's needs as they enter your store, delivering friendly service and helping them get the most from our latest products and services.

You'll join a team that hits sales targets together, with full training provided. The role includes weekend shifts on a rotating basis, 24 hours across 4–5 days, and a monthly on-target bonus of 15%.