Retail Team Manager: Lead Sales & Customer Experience

Matalan; Greater London; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

20% colleague discount

25 days annual leave

Pension Scheme

Life Assurance

Retail Rewards platform

Employee Assistance Programme & Wellbe

Wellbeing support provided by Retail

Job summary

Matalan is seeking a Store Team Manager in Greater London to lead a high-performing team, model Matalan values, and optimise in-store sales while ensuring a great shopping experience for customers. You will coach and motivate colleagues, cover running the store in the absence of the Store Manager, and respond to customer feedback to drive performance and service quality.

This role offers opportunities for career progression, exposure to seasonal layouts, strong visual standards, and a dynamic

Qualifications

• Experience in a similar role in fashion or homeware retail.
• Strong communication and leadership skills.
• Ability to engage and motivate others.
• Understanding of Visual Merchandising (VM).
• Proven ability to drive sales opportunities.
• Knowledge of operational processes in retail with cost awareness.

Responsibilities

• Coach and motivate team members as part of store management.
• Lead store operations in absence of Store Manager.
• Drive sales targets and explore sales opportunities.
• Implement seasonal layouts and visual guidelines.
• Open and close the store.
• Provide feedback to drive performance.

Skills

Team leadership

Customer service excellence

Communication skills

Visual Merchandising understanding

Job description

Matalan is seeking a Store Team Manager in Greater London to lead a high-performing team, model Matalan values, and optimise in-store sales while ensuring a great shopping experience for customers. You will coach and motivate colleagues, cover running the store in the absence of the Store Manager, and respond to customer feedback to drive performance and service quality.

This role offers opportunities for career progression, exposure to seasonal layouts, strong visual standards, and a dynamic